ROY'S AUTO CENTER

Went to Roy’s auto service because I seen that they had decent reviews took my car over there for four tires and an alignment. When I got my car back I realized all four of my tires were on completely backwards. Then I took it back. They put the tires on correctly. Then my wheel weight started falling off of my wheels. came back for the third time. The technician gave me an attitude like if it was my fault when I got my car back again it was then full of hand and arm prints. had grease all over it. Also, my wheels had all the glue from the old wheel weights that were never cleaned off properly half assed job .I was really hoping they were gonna be a decent place because it’s so close to where I work, but I will never take my car here again

After they replaced my brake pads, the brake pedal became extremely soft. This was NOT an issue before they worked on my vehicle. We are talking about the braking system — this is a serious safety matter. I returned immediately to have it checked, but they refused to take responsibility and would not even inspect the vehicle again. This shows a complete lack of professionalism and accountability. If a brake pedal becomes soft right after a simple brake pad replacement, it strongly suggests the system was not properly bled or the job was not done correctly. I cannot recommend this shop. When it comes to brakes, there is no room for negligence. In addition to the brake issue, the person working at the front desk was extremely unprofessional and aggressive in the way he spoke to me. Instead of trying to resolve a serious safety concern, he was dismissive, defensive, and unwilling to listen. As a customer, I expect basic respect and professionalism — especially when dealing with something as important as brake repairs. The way I was treated was unacceptable. I will not be returning.

After several attempts in reaching out to the owner and getting severe steering wheel issue resolved, I decided to come here to voice the matter either he needs to check his emails on a regular basics or update his email as well as his social media platform Facebook. He overcharged me for a car. He clearly stated that everything in the car is brand new with the knowledge of it having high mileage well over $7000. I highly recommend. Plans on purchasing a vehicle from this establishment to make sure you do not pay in cash The DMV fraud department as well as my personal research tells me when the seller is wanting only cash. That’s usually a sign of a red flag. The odometer has been changed as well, which is 100% against the law. The Carfax is ready completely different from the mileage when I purchased the vehicle I’ve been giving him time to respond through written and communication. He wants to keep calling my cell phone a claim has been put towards the owner through the DMV fraud department, the consumer protection and the attorney general now I just have to sit here and wait with knowing that I am going to be forced to get a refund or they gonna also give him the option to fix the severe issue of the car. That’s so happen to be everything is brand new from what he stated. I gave him 5000 in cash $2451 of my debit card. I have requested that bill of sale in a documentations of the contract via email no response and I know his email works because I sent proof of my assurance to his email and he gave me the thumbs up that he received it but not seeing the emails pertaining to the severe damages of The vehicle. The car has been parked for a few days now it is not safe to drive. It hasn’t been safe to drive the whole time. I thought I needed a wheel alignment. When come to find out your car should not be doing a 360 not the steering wheel and the brakes seems a bit off as well. I will not give this gentleman anymore money until he responds in a timely manner and then the way that I want him to, which is by Written communication only for all the consumers out there please be careful from what the attorneys also told me I was extremely overpriced for a vehicle that is considered to be a lemon

I have been to Roy's three different times to have my 2020 Ford fusion repaired and every time it has been a pleasure. Very honest and very fast and will tell you the truth about your car.

The owner of this shop is soooo rude and disrespectful. He provides NO customer service at all. He actually cut me off mid sentence and said “get to the point.” I would never go there again.