I do not recommend Key West Auto Truck & Collision in Norwalk. Initially, I was told my vehicle would be completed within a week. It ended up taking significantly longer, and no one proactively communicated the delay. I had to follow up myself instead of being kept informed. When I picked up the vehicle, I immediately noticed they had only repaired the bare minimum from the accident. There were visible scratches on the rim and additional scratches along the damaged side that were clearly related to the impact, yet none of that was addressed or even discussed. On my drive home, the car sounded much louder than usual. At first, I thought it might just be in my head — but when I got home and opened the hood, I discovered my entire intake system had been removed and left in the trunk. I had to reinstall it myself. That is completely unacceptable and could have caused serious engine issues. On top of that, the engine bay was filthy — dust everywhere and even what looked like cat paw prints. That does not reflect professional workmanship or care. There were no budget restrictions or insurance limitations that would justify cutting corners. It felt like they did the minimum possible, collected payment, and rushed the vehicle out the door. Poor communication, incomplete repairs, and careless workmanship. I will not be returning, and I cannot recommend this shop to anyone looking for quality collision repair.
View on GoogleKeywest Auto & Truck Collision Center
Mechanic in Norwalk, CA
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About This Shop
Proudly serving drivers in Norwalk, NY, this facility offers specialized expertise in general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 5:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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If you want a job done right. Dont come here. They had my vehicle for 2 months. To give it back like this. They said i could take it back, but do I want my car to be there for another 2 months? This shouldnt be approved by quality control in the first place.
View on GoogleKeywest Auto in Norwalk provides a excellent customer service. The Google GPS sent me to the back of the business, but I was able to get my car inspection and estimate the same day. My car will be ready in a week. I will put some pictures after the job gets done.
View on GoogleGreat experience dealing with Joey. Pretty straightforward from the start. Had my car looking brand new. I had more problems dealing with the insurance company than I did with Key West. Definitely would recommend them!
View on GoogleThis is impressive my car was destroyed . I decided to take it to Key West they did amazing job customer service it’s amazing they work things with you.
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