DDR Auto service

I took my car to Raul because of a knocking noise on the suspension. When I got there I explained the noise. He did not drive the car to see what the noise was, instead he said "you need to replace this part" so I paid. Then when I left the noise still continued. I went back the next day to tell him that the part he replaced was incorrect and the noise was still happening. He said he would look to see where the problem is, so he could fix it, but when I asked him if he would discount the money I previously paid, he said no. I feel that it is only fair to me to apply the money I already spent on a part that did not even fix the problem.

Had a horrible experience with Raul. He’s proven to be inexperienced and incompetent in performing automotive repairs. BEWARE!!! This shop doesn’t have legal authority to run an automotive shop. They are not licensed nor registered with the bureau of automotive repair (BAR) as required by California law. I learned California doesn’t require mechanics to be certified. In a heated debate when asked “are you even certified” Raul responded, “none of your business”. 🤔 I’m pursuing a case in small claims court. He took $700 dollars and my car was worse after he messed with it. I paid $900 elsewhere to get my car running good again. He refuses to give me back a full refund. DDR has only been a business for 9 months. The other reviews past 9 months for this site address are not for the current shop in operation.

I recommend go somewhere else, i paid almost $900 to replace valve gasket and a small bolt which was supposed to be removed from thermostat housing, not only i can see housing was not removed but when i asked owner about it he lied and said he did remove it, i asked his employee and he confirmed that he did not have to remove thermostat housing, yet i was charged as if they did, thinking about reporting to B.A.R. for work not completely done as promised.

This is a very honest auto shop with very reasonable prices. I also bought my car from Mike who owns the place and I drive to all the way from Riverside to Advance Auto care any time I need car maintenance because their prices are so great and I completely trust them to not rip me off. I went to a Big O' Tires to get my oil changed and they tried to sell me on a bunch of work on my car which would've costed me a fortune. I then bought my car to Advance Auto Care and they honestly told me what was actually needed and what wasn't and I paid a fraction of the cost I was quoted at Big O Tires. They care about their customers and maintaining long term relationships and are good at what they do. I highly recommend this place!

I came into this shop to fix 2 simple things that can be done within an hour, but instead I spent almost 6 hours there! First I've been waiting 3 hours in the line to get my car in the garage, then 1 hour to fix thing thing that take 15-20 minutes at most! and they charged $75 for just unscrew 2 bolts replace part and screw them back (and I brought that part with me!), and then I've been waiting 3 more hours for someone to deliver serpentine belt! By the end of the 3rd hour the guy from shop drove off by himself and was back in 5 minutes with the belt!!! I am not going in this shop anymore..