Toms All Automotive LLC

Really surprised to see such a rude person. Came for diagnostics after car broke down and Mark found problem with transmission, no problem there. Later was given an estimate on the work needed. And when I was just asking normal questions about pricing, he was super rude and telling me that if other places promised me cheaper price. I should go there. I am going through divorce, and big move across the country, and just was trying to figure out how to pay $ 6500 repair costs. Next day Mark emailed me saying that I better go somewhere else.so he refused to provide service. Which surprised me even more, usually places trying to keep clients and help. Instead he told me again and again about his experience but refused to do the job for some reason. Thankfully I found more than one place that could do the same job. 1000$ cheaper. And much faster. The actual transmission shop so they know what they are doing. When I arrived to pick up my car it was moved to the back of the shop. So Mark had to use a pusher to get out.(probably that's how he moved it there before) Pusher damaged my new shiny car on the front bumper so bad. Down to plastic. So needs a paint job. Mark said when I will fix my transmission to just stop by and he will repair it for me. Didn't even apologize. I was so disappointed 😥 terrible customer service really. If you have so much experience why you have a pusher that has damaged sponge on it so it scratched my new car??why didn't you even say that you sorry for this. I am already struggling with anxiety and depression and this added tremendous amount of stress and pain to my heart. Now Mark is not answering emails. Even he told me he would refer me to the body shop,as he is not able to work, I am moving to the Eats coast on September 8th, so if he won't answer soon will have to fix it somewhere and send him a bill or to go to court with it already when I relocate as I have pictures from Progressive insurance the day before and next day with bumper damage. So I have proof and Progressive insurance have proof, but I am incredibly disappointed how someone could be so careless and rude. Mark damaged not just my car, but affected my well-being horribly Beware people, he only wants big checks, without putting any work to it and doesn't care about you as a client Karma will get him, or maybe already did

Got my truck smog done really quick for a great price, owner/staff was really friendly

This just to confirm that we love TOM's, used to go to TOM's at MUNRAS for years and now whenever we have issues with our cars, a NISSAN car and an ESCALADE truck, we see Edgar who runs the show and have never been disappointed about service and / or price!

Really rude bad customer service don’t know his name so can only describe he was was Asian descent. I don’t recommend this place! I can see there are other bad reviews like mine Saying how rude they are. I Got a really bad gut instinct at this place while I was there thinking this place isn’t good and to leave. I felt very disrespected as a customer and a snotty attitude towards me from the guy, you think they be courteous and want your business but NOT this place . I Came to get a smog check called to make sure it was star certified and the cost . When I get there he charges me more and and said I didn’t call for that info and rude . I called exactly for that reason I even repeated myself 2-3 times to make sure it was $62.00 including smog certificate and it was a star certified station because my dmv renewal paper said it has to be a star. The Asian guy ( don’t know his name ) denied I said that abd called for that reason and grabbed my smog paper from my hand when I drove up which was odd to read it and starts questioning me on where my address was and I should move cause my address not say monterey . I have just moved here so has my old address I had some questions on the star smog and he was more into where I live and did not listen to me it was just a real bad customer service and he was mean. I hate to see if MY car had issues and I had to deal with him . Bad vibe no respect. I told him I’m not comfortable with all the questions that I should move and asking me on my address & you deny that I called for a price then charge me more than what you said . The whole experience was off . He never apologized he said fine go . Just strange you think In this day and age companies need the work and would be respectful to customers. I don’t recommend this place at all.

Very pleased. I'm new to the area and took my vehicle to the dealership and they tried to price gouge me to replace a couple heater hoses. Mark is very pleasant and easy to work with. He ordered the parts and had the hoses changed in an hour. Cost less than 1/3 of what the dealership was charging. Very good communication in explaining the process. Good honest mechanics are hard to find. Thankfully my coworker put me in touch with him. 5 star service.