Huge regret coming to Willie’s Tires & Alignment. While the owner was pleasant when I called, his attitude completely shifted once I was in the shop. Despite being the only customer there, he was incredibly impatient when I asked for just 30 seconds to review my receipt before paying. I paid in cash and placed the $10 bills on the desk to count them accurately, which seemed to offend him. He actually told me 'nobody counts money that way' and lectured me about how he runs a 'professional' business and there was no need for me to review the receipt. In my experience with car repairs, verifying that all work and info are correctly documented is essential, so being pressured to skip that step was a huge red flag. He talked a lot about professionalism, but his behavior was anything but. Being friendly costs nothing and is the best way to gain a return customer, but Willie’s failed completely on that front. I wanted to support this local business, but there is zero reason to return here. If you value being treated with basic respect, go somewhere else. There are plenty of other shops in the area that actually appreciate their customers.
View on GoogleWillie's Tires & Alignment
Mechanic in Monterey Park, CA
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About This Shop
A premier independent auto garage in Monterey Park, NY, dedicated to servicing general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 6:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Google Reviews
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Willie's Tires & Alignment This is my 3rd time. I was here Before Covid. however, I spoke with the shop owner beforehand and received all the prices based on my vehicle information. However, when I arrived, he spoke differently and began adding extra charges for other reasons. He told me I could leave if I didn’t like it and said it wasn’t a big deal. I replied, “If it’s not a big deal, just go ahead and do it.” Once the work was completed, he still charged me. He made adjustments after addressing the problem and finally said, “I made adjustments because I know people like you. Some how. His behavior felt unprofessional and unnecessary today. Still he is good mechanic.
View on GoogleFound this shop on yelp after my tire completely deflated and wouldn’t hold any air. He was very quick and professional didn’t replace tire just had a bad valve which he replaced with no problem and at a very reasonable price. Would definitely recommend and come back. He’s earned my business for sure!
View on GoogleCar had a steering wheel off-center/alignment issue. Willie listened carefully to ensure he understood the problem. Fixed the problem for less than what I expected.
View on Googlecheck in 5 AM appointment 5 Am unload 3 PM then i ask for lady in office putt check in and qcheckout time on the BOL said she putt only out time No check in time because different shirt worker don't come here no Parking only 1 dock to unload. if you park on Street police give you ticket
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Connect & Location
705 Monterey Pass Rd Unit b, Monterey Park, CA 91754, USA
Business HoursClosed Now
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