T M Tires

Last year, I visited this shop twice for flat/puncture repairs. Both visits were quick and satisfactory, which built my trust and is why I returned. On the night of Nov 14, during heavy rain in Van Nuys, both passenger-side tires blew out at the same time. It was stressful and unsafe. The following day (Nov 15), I returned to Fareway and purchased two Toyo tires (195/50R19), paying a total of $540.00. I also paid approximately $50 for mobile installation, bringing my total out-of-pocket cost to about $590. At the time of purchase, Mr. Rene was not present. Another employee handled the sale and told me the tires had a one-year / 45,000-mile warranty. About three months later (Feb 15), after roughly 3,000–4,000 miles, one of the rear tires developed a visible sidewall bubble, which is a serious safety concern. When I first returned to the shop, the owner was not there. An employee looked at the tire and told me it was caused by alignment, not the tire. I explained that I disagreed. About a month earlier I had visited a Toyota dealership, where everything was checked and no alignment was needed. I also rotate my tires on time (every 5,000 miles). The employee took photos of the tire and my invoice and told me to call back in a few days to speak with the owner. Two days later, I called and spoke with Mr. Rene. I asked how late the shop would be open, and he told me until 6 PM. I went in person and showed him the tire. After looking at it, he told me it did not appear to be an alignment issue and that his employee was mistaken. He also said there may have been miscommunication due to limited English, including about the warranty. He showed me that this Toyo tire does not include road hazard insurance coverage. In front of me, Mr. Rene called Toyo. Toyo advised that the tire could be sent for inspection and, if it was determined to be a manufacturing defect, reimbursement would be issued. Mr. Rene then proposed a solution: he would order a lower-cost tire (around $180), give me a discount, install it, and send my defective Toyo tire for inspection. If the warranty claim was approved, the reimbursement would be returned to me. I agreed because this sounded fair and reasonable. However, after a few days, when I followed up, the plan changed. I was told only a Michelin tire (around $300) was available. When I reminded him about the previously discussed $180 option, I was told it was not available in the warehouse. I asked whether it could be ordered for the following week, and I was told it could not. After spending about $590 only three months earlier, it is difficult to justify paying an additional $300 for what appears to be an early tire issue. To compare options, on Feb 20 I visited Toyota of Granada Hills. I was quoted about $270 per tire (including installation) with a written two-year warranty that covers road hazards, punctures, sidewall bubbles, nail damage, and related issues. I was not seeking a refund. I expected reasonable communication and cooperation to resolve a safety-related issue. Honoring the original plan or offering a fair goodwill adjustment would have demonstrated commitment to customer service. Instead, the situation ended without a mutually agreeable resolution. For future customers: ask detailed questions and make sure warranty coverage is clear and documented in writing when purchasing safety-critical items like tires. Sometimes paying slightly more at an authorized dealership provides clearer coverage and peace of mind.

Came in for a synthetic oil change but they didn’t have the one I wanted but in a very friendly way Martin mention if I go down the street to Autozone they can just charge me the labor. At Autozone they sold me extra filters but when Martin checked them he gave me his honest opinion and said I didn’t needed them and I can return them to get my money back. It’s rare to find a mechanic place that doesn’t want to sell you a bunch of services. Thank you Martin I’ll be back for the brakes!

Came here to ask if they could change my Braker Fluid because the dealership told me I needed to change it. Employees here were super kind and gave me a fair price. They also said that they thought my car didnt need the service but that they were happy to do it if I wanted them to. They explained that sometimes dealerships try to charge you for anything/everything by finding little things. I appreciated the transparency and still had them do the service just in case but not every spot will be as transparent as they were. I will for sure be coming back anytime car needs to be serviced

I was attended right away. They even gave me a chair to sit in the shade as I waited for them to check my tires for nails. Great experience they were very thorough with everything. Will be coming back.

Came in for a quick patch. There were 2 other vehicles my wait wasn't more than 5 min to get helped out.