Honda of Downtown Los Angeles Service Department

Review for Honda of Downtown Los Angeles I’ve had a very frustrating experience with the service department here, and honestly the service has been day and night. I purchased a certified used 2021 Honda CR-V, expecting peace of mind. A few months after buying it, the AC unit failed and had to be replaced under warranty. During that visit, I was initially made to feel like I might have to pay for a very expensive repair. That situation caused me a lot of stress and even a panic attack before it was finally confirmed as covered under warranty. That alone was not a great experience for something that should have been handled clearly from the start. Now I’m back again for another issue — an axle seal leak, which is also covered under warranty. However, I was told that because of this repair, I would need to pay $269 for a transmission fluid flush, even though the transmission fluid was already serviced at 65,000 miles and my vehicle is only at 82,000 miles. The fluid is not due for replacement, and the only reason it’s being addressed is because of a warranty-covered repair. What made this experience worse was the response from the customer service representative, Eddie Martinez, who asked, “What is a major issue?” This comment felt dismissive and like my concern was being downplayed. Whether a repair is considered “major” or not should not matter — the transmission fluid replacement is being required solely because of a warranty repair, not routine maintenance. To add to the confusion, I was later told not to replace the fluid at all, even though the vehicle has been leaking oil. This raises serious concerns about the logic behind the repair recommendations, as well as the safety and long-term longevity of my vehicle. I expect a call back as soon as possible to clearly explain the repair decisions, the warranty coverage, and how this situation will be resolved. I chose Honda because of its reputation for reliability and customer care, but my experience here has left me feeling stressed, uncertain, and unsupported. I hope Honda of Downtown Los Angeles takes this feedback seriously and addresses these concerns promptly.

Now I understand why it takes forever to get your car back - they mark it as “done” and forget about it. The highlights: sitting in the cold for OVER 30mins waiting for a car that’s been forgotten and just needed a tire replacement, and being late to work. Pro tip - bring a jacket, there’s a weird wind tunnel. The girl who greeted me was nice (Aliza I think). Guess they have one thing going for them.

Had an appointment for 9:30AM, arrived at 9:25AM. Wasn't checked in by a rep until 10:15AM. Was quoted 3-3.5hrs (1-1:30PM ETA) to complete an oil change so requested for a shuttle. 10:30AM no shuttle, so went back to the desk to request for a shuttle. Get a shuttle by 10:50AM and get dropped off by 11:30AM. 30 minutes after I get home, I get a call stating that my car is ready. Would've stayed at the service center if I knew it would've been ready in an hour. Spent $20 taking an Uber back. Tony, the rep that helped me was great, but whatever system the service center has in place is flawed. Should take customer into consideration. Time and money wasted.

Made an appointment online. Arrived 15 minutes before my appointment time. It’s now 5 minutes past my appointment time and have yet to be even served

They helped me to get the vehicle I wanted . Kevin Rivera helped me all the way . Would highly recommend him to get your dream car .