Hi Tech Automotive

One of the best customer service experiences This auto shop is top notch. They are honest and reasonably priced. The work performed on my vehicle was thorough and perfect. They even fixed a brake light on my car that I never mentioned. They have earned my trust, my respect and my future business. I highly recommend this auto place to anyone who wants to walk away content.

Art and Hutch run a top notch shop over in Silver Lake. We have been taking our Subaru to them for several years now and they are always thorough, give a fair quote, and compliment that with excellent and punctual work. While they do work on some very expensive and vintage cars in the shop it's nice to feel that they'll accept any make or model and give the same comprehensive and quality service.

I switched to Hi-Tec Auto after a bad experience with another shop that performed unauthorized work. I explained this to Hutch and made it crystal clear: no repairs without my approval. Despite that, I was notified after the fact that my front rotors and pads had been replaced—without my sign-off—resulting in a nearly $4,000 bill. I was frustrated, but they assured me the brake squealing was fixed. It wasn’t. I heard it the moment I pulled into my garage. Over the next two months, I returned multiple times (more than 10) for the same unresolved issues—squealing brakes, rattling windows, an oil overfill issue that I never had. For a moment, I would go in for one thing and then leave with it still being a problem and then have a new one added... I was told it was now the rear rotors. Again, I was quoted an outrageous price and told I’d get a call before anything was done. Instead, I got a text: “Your car is ready.” Same move, again. I looked up the parts myself—what they quoted at $2,800 I found for $1,100. When I confronted them, they magically found the same parts nearby for the lower price. It felt like a bait-and-switch. Final straw - I brought in my 2016 G-Wagon before selling it. I asked them to replace the window regulator, then referred my buyer directly to Hutch. Hutch offered to do a PPI for free—which I appreciated—until he sent me and my buyer a $14K repair list full of fluff: steam cleaning carpets, windshield wipers, you name it. I told him clearly: keep it to essentials. Instead, it was a full-blown laundry list. My buyer took it elsewhere and got a real PPI for $8K—no nonsense. But I’d already knocked $5K off the price based on Hutch’s list, just to be fair. Damage done. I’ve spent more on Ubers dealing with Hi-Tec than I care to admit. They do the work before approvals, apologize later, and hope you eat the bill. Hi-Tec cost me time, money, and trust. Constant back-and-forths, zero follow-through on approvals, and inflated quotes. I have plenty of texts and video of the quality of what I was left with over the course of 2 months nonstop saga that was extremely costly, not just monetarily, but in time as well.

Hi-Tech is the best. They really know what they're doing and will work on anything. Customer service is excellent. Everyone always makes sure they communicate exactly what work they'll be doing and will only do what you ask them to. I won't take my cars anywhere else.

To give you the full picture. I am a 27 year old woman who needed car mainentance which can be intimidating considering how many people have told me car places try to take advantage of women my age. I went in for a routine check/oil change and within an hour they wanted to add in all new rotors etc that was going to leave me with a $1,600 bill. It did not sit well with me so I decided to get a 2nd opinion. It's a good thing I did because the only necessary work my car needed was going to cost me $240. My rotors were absolutely fine. I don't know how this place has 4.7 stars. Do yourself a favor and go to the car shop down the road. They were amazing and honest. To put it into perspective: This place wanted to charge me $100 to change the air filters. When I went to the other car place they charged me $40.