Auto Recycling of Wilmington

Zelled a deposit of 250 for a transmission they claimed to have in stock . Said they would deliver it next day. A whole week passes and they didn't call. I called Then they said they had it but the oil pan was dented even though I needed a manual transmission. They then proceeded to say they never got the deposit even though It took my funds and I had the confirmation. I tried repeatedly to call and they would just say they would call me back and never did. So now I'm out 250$ and they didn't try to help out. Beware on doing wire transfers or zelle to this salvage yard. Your best bet would be to show up in person with cash so it's irrefutable. I would be willing to change this review or update it if Joe can help me out but for now, it's 1 star. Edit: they said show that they showed proof but it's of an account with no name on it lol and the zelle is a lady's name. And I already gave them proof with my bank statement, and confirmation number. I bank with Schwab, I called and they even said the funds cleared on my end and that this recycling center received the funds. It's all good, just beware right here you have to use cash because they may claim to not have received your money even when you give irrefutable evidence. I'm still willing to change the review, if they can call me to help me out or at least give me a partial review that would be appreciated and this review would be different and I would give them their stars.

Super helpful and quick to all questions. I needed to salvage my car and Joe was great. He set up the pick up and paid me out quick. Excellent service.

Excellent customer service! I called yesterday for a 2004 Nissan Quest rear passenger sliding door and they had it. I picked up the door today in great condition. Great attitude and best of all they loaded the door on to my truck. Great group of guys. Thanks a bunch!

I called this company, Auto Recycling of Wilmington to inquire if they had a dash for my Mazda. An employee (Josh) answered the phone and told me they did have the dash in stock and that it was in excellent condition. I asked him to please check the part to confirm they actually had it and that it was in good condition because I would be driving 2 hours to come get the dash. Josh told me he did not need to check because he knew their inventory and assured me that the part was in excellent condition. Believing Josh, I drove 2 hours to Auto Recycling of Wilmington to purchase the dash. When I arrived and asked Josh to see the dash so I can purchase it, Josh told me the dash was ruined and unusable and simply apologized. This was what I tried so hard to avoid! Josh and this company has intentionally wasted 4 hours of my time (round trip) and did it with a smile. Do not waste your time with this company, they are lazy and liars. I’m sure with business practices like this they will be out of business soon.

Call to see if they had a instrument cluster they said yes. Told them to have ready for me to pick up. When I got there they didn't even know about it and had me waiting over 20 minuets and they had no importance that I had to get back to the shop to continue to work. I'm sorry that I wasn't aware that it was a Dr. visit. No care of customer service.