Bauer German Car Repair

AVOID….Bauer German Auto…DISHONEST I was approached in the parking lot by Andreas (the owner) while going to a nearby dentist. He offered to look at my BMW X5 and assured me he would fix a suspension noise. He was extremely friendly and repeatedly claimed they only use OEM BMW parts from dealerships. That turned out to be completely misleading. After paying for the work, the suspension noise was still there. About six months later—with less than 4,000 miles driven—I took the car to a BMW dealership. They found that the exact part listed on Bauer’s invoice was cracked. Here’s where it gets worse: the BMW dealership offered to replace it for FREE as long as Bauer could provide proof the part came from a BMW dealer. Sounds simple, right? Except Bauer couldn’t provide a single receipt. The dealership checked their own system—no record of Bauer purchasing the part. When I contacted Andreas, he gave me excuse after excuse: the receipts were with a “bookkeeper,” it would take 30–45 days, he buys from “multiple dealers,” etc. None of it added up. I even suggested the obvious solution—call the local BMW dealers and get a copy of the invoice so the repair could be covered at no cost. He refused to make even a simple phone call. I waited over two months. Still nothing. At this point, it’s hard not to conclude that I was charged for OEM parts that were never actually installed. Friendly when he’s trying to get your business, but completely unhelpful and evasive when there’s a problem. Based on my experience: dishonest, unreliable, and not someone I would ever trust with my car again

Customer beware! Bauer blew my head gasket and cracked the head of my engine. These guys were a bunch of amateurs with my BMW and they hid under the guise of German specialty shop. This shop blew my engine due to negligence and inability to properly diagnose a rather simple repair. A $20 thermostat and knowledge from a 18 year old auto shop student would've prevented all this mess. They were also very inconsiderate with my car. My car sustained multiple paint damages from their lack of care. I took the shop to small claims and I was awarded $6365 for all the damages caused by them. Of course Bauer appealed the judgement and the 2nd judge unfortunately dismissed the case due to a lame technicality, because the car wasn't my "legal property" as it wasn't registered into my name yet smh! Even though I'm the legal owner with title, bill of sale etc! unfortunately I wasn't able to recoup my damages nevertheless I had a great case against them and this should be proof enough for any consumer to determine their level of caution when dealing with this shop. My wish is to help a fellow consumer avoid any hardship. Be cautious when dealing with this business. My point of contacts during my ordeal, Camille & Andreas. Court Ordered on 12/14/2023 West Covina Courthouse $6365 judgement against Bauer case #23WCSC00347. An observation I had during my small claims case, Coincidentally, Bauer had other small claims case complaints against them during my own hearings. I watched these cases and I was left speachless. I hope this review serves you well!

Hey all, this is it; this is the shop you take your baby to. The service I got here was outstanding, doing much better than any other shop I've been to. You can rest easy regardless of the work you need done. I went in the shop with a few issues that I ran into up in the Azusa canyon, but Andreas and his team solved them all and put me at ease. So when I'm back in the area, and the canyons call, I'll know if I run into any issues the boys at Bauer German Auto will solve them. Thanks y'all 🤙

My 2019 Audi A5 has only 19,500 miles on it, and is in excellent condition. It needed an oil change, so instead of going to the West Covina Audi dealership, as always, I decided to try a local mechanic specializing in German cars. The reviews seemed solid enough, and Bauer has been in business for 40+ years. Instead of being honest, Andreas Bauer said my motor mounts were both bad and needed to be changed! A $2,500 job. My husband wanted me to drive a safe car, so approved the work. Turned out that motor mounts don't go bad until 60,000 or more likely 100,000 miles, and the car shakes, vibrates at a stop, etc... None of this was true for my smooth running car. We took the motor mounts to an independent mechanic for a second opinion, and proved Andreas Bauer took advantage, sold work that did not need to be done, and lost a new, potentially life-long customer over greed and dishonesty. BE AWARE! Do not trust Bauer for any vehicle.

I’ve only been to Baurer German Car Repair a couple of times since getting my older BMW, but I totally understand why the previous owners had been going there for years. I work with Camille, and he’s been great honest, efficient, and super knowledgeable. He gets me in quickly, explains what needs to be done (without trying to push extra work), and my car always runs noticeably better afterward. He also makes the experience easy-he’s funny, personable, and genuinely helpful. Even though the shop isn’t the closest to me, I don’t mind the extra drive because I know I’m getting solid, trustworthy service. Highly recommend Camille and Baurer if you’ve got a German car and want it taken care of right.