Mountain View Tire & Auto Service

Serviced many of my vehicles here including customers vehicles when it was advantage ford. Came in to use the bathroom fast and some lady at the cashier was just rude and had attitude about it when I said look up my name to see how much service I brought you guys just for me to use the restroom. Just bad service and attitude.

While I was being assisted by a professional and helpful female staff member, an employee identified as Mike intervened in a manner that was both disruptive and defamatory. Mike escorted the staff member toward the garage area where, in a volume clearly audible to myself and employees, he explicitly warned her to be "careful" with my account. He openly characterized my request for service as fraudulent, questioning my identity and my standing as the owner of the fleet. This conduct is unacceptable for several critical reasons: Defamation and Lack of Professionalism: Being publicly accused of fraud and dishonesty while attempting to conduct routine business is an affront to my professional reputation and the company I represent. Hostile Service Environment: Mike’s decision to air his unfounded suspicions loudly in a public area created a hostile atmosphere, undermining the helpfulness of the initial representative and causing unnecessary escalation. Procedural Failure: If there were genuine concerns regarding account authorization or identity verification, there are established, discrete protocols to follow. Making derogatory assumptions and voicing them aggressively is not an industry-standard practice.i asked if she would like to see my Identification she denied the request actually never even asked for an ID which troubles me there with anyone obviously being able to it seems just request service without ID verification. As a loyal fleet client, I expect a level of respect and administrative competence that was entirely absent during this encounter. We value the technical service Monro provides, but we cannot overlook behavior that treats a business owner like a criminal suspect. I am requesting a formal review of this incident. I would appreciate a written response detailing how this matter will be addressed internally to ensure that such unprofessionalism is not repeated. I was thankful I had Kyle from the corporate fleet customer service team on the phone during the whole incident so he was able to hear the lack of trust.

Came in for a tire patch and they executed the job very fast and thorough ! Came back for another car I had a while ago and it was the same experience. Definitely recommend to anyone coming here for all their car needs. Very professional and reliable. Will be back ! Thanks to Mike and the team for helping me out

I came in with my travel trailer to get some tire work done and Mike and the guys were more than professional and courteous. They were unsure of how the new TPMS sensors linked to my truck and gave me ample warning that they may have to charge for programming them which I appreciated the heads up instead of a possible larger bill at the end of the work. I come to these guys for all of my minor repairs and tire work. Highly recommend.

Around 4am I blew a tire. I called and dropped my car off that morning and it was ready in the afternoon. Excellent service.