Downey Car Care Center

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the brake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

I never experienced such exceptional service and care from anyone before, Anthony Argueta did a wonderful job serving me as a first time customer but also kinda, courageous and genuinely invested in their customers satisfaction. They took great care of my vehicle, and I’m thrilled with the results. Definitely coming back for future services. Thank you Downey Car Care Center and thank you for excellent service!

I want to share my recent experience. Two days ago, they had me pay upfront for the parts, assuring me they would only do what I actually needed, based on what the original shop told me. When I arrived, they said if I didn’t approve their additional recommendation, they simply wouldn’t do the job. I waited six hours in the shop, after already waiting almost two days for the parts. Just because I didn’t accept their upsell, they left me hanging. Don’t expect this place to be efficient—sometimes there’s just one person juggling five cars at once. You’ll be there forever. I watched from the window and for nearly an hour, no one even touched my car while it was suspended with the wheels off. They definitely lack staff and professionalism. Honestly, this whole situation was extremely disappointing.

Great service! Came after work on a Friday and they were fast, had free coffee and snacks and they offer AAA discounts! Plus a had car wash that you don’t have to redeem that day which was a great addition

First timer here. Loved the service! Went on a Saturday afternoon and expected chaos but no wait at all and my car was ready in about 30 min! Loved that I got a free car wash too. Shout out to Isaiah, he was super helpful!