Full true story: I brought my 22k miles Volvo in for 2 tires to be replaced on March 2025. They up sold me a wheel alignment. Tires were changed and all was done without a hiccup. So far so good, but I was weary that this company upsells. Shortly after the tires were changed, I noticed a bounce and heavy vibrations everytime I drove faster than 50mph. I knew it must've been the tires but didn't have time to get them checked out. I finally had a chance to come back to Tire Choice in March 2026. Gustavo reluctantly checked me in, saying its a bad tire and not their work. Either way its on them, and they needed to check it out and figure out whats wrong. They test drove, poked around for 3 hours and came back to tell me ALL tires were balanced and that its the AWD system causing the bounce. And that I'll need to replace all 4 tires to fix the bounce. AND that my brake pads are thin and need to be replaced. I know my car, and I know a little about AWD needing matching tires within 4/32" tread. And I knew Tire Choice upsells. I left as fast as I could, while Gustavo kept pushing for 4 new tires and brake pads. Today, I finally went to an honest tire shop and had them take a look at whats causing the bounce. Within an hour, they told me 1 tire was highly off balance and causing the bounce. Easy fix, and optional if I wanted to change the tires. Is it a little fishy that 2 different tire stores have 2 different diagnosis on the same tires? I'd sure be pissed if I knew I spent 1200 on new tires unnecessarily. Oddly enough, after this whole ordeal, I saw another reviewer previously had the same situation
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Mechanic in Diamond Bar, CA
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About This Shop
Providing reliable, high-quality auto repair services in Diamond Bar, NY, this shop specializes in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 7:30 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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I blew out my tire right off the 60 & Grand. I thought the rim was toasted because I hit something large and it put a dent in the rim. I limped to The Choice thankfully it was close by, I figured the rim was screwed. This was just before 7:30am when they opened, Roman helped me early. And the technician Joey showed up and said could get a tire on in 20 min! The rim held the tire and pressure! 👌💪 Im thankful because I made it to work by 8:05 am! They were quick and very helpful!
View on GoogleThis has been an absolutely dreadful experience, one that has left me seething with frustration. Despite being a loyal customer with two vehicles for the past four years, the service I received was beyond disappointing. When I brought my car in, the manager was courteous, but the employee's constant swearing while struggling to put on a spare tire for my flat tire was completely unprofessional. Not to mention, after having brake changes done and being assured by the technician that everything was in order, I discovered issues as soon as I drove off. This entire ordeal has been a complete nightmare, and I have no intention of ever returning to your establishment.
View on GoogleGus went above and beyond the call of duty, my car had a blowout after I got off of work and the guys here at the Diamond Bar location located a tire for me the same day before closing, I am so grateful for people like this. I highly recommend these professionals for all of your service needs. Thanks again guys!
View on GoogleDon’t go here, they stole 431. 00 from me. They charged my card twice and refuse to rectify the problem. This sensitive matter went without any urgency or care. I had to follow up my bank rather than the owner handling it. The owner never apologized for the inconvenience. Now my car is smoking. When I called about the issue he never called me back.
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