Neil's Express Automotive

I had a really great experience at Neal’s Express Automotive in Alhambra. From the moment I walked in, everything felt straightforward and professional. Rick, the service advisor I worked with, was exceptional. He took the time to clearly explain what my car needed and walked me through everything without ever making me feel rushed or pressured. I really appreciated how patient and thorough he was—he made sure I understood everything and answered all of my questions. What stood out most was that I never felt like I was being taken advantage of, which can honestly be a concern when dealing with car repairs. Rick worked with me to find the best value for the maintenance my car needed, and that made a huge difference. I left feeling confident in the service I received and will definitely be coming back. Highly recommend!

I chose to take my car to Neil’s after seeing several positive reviews online and I am so glad I did! Rick was incredible and updated me through each step of the process in getting my jeep back up and running. He was honest, kind, and extremely thorough - going above and beyond to figure out what the issue was. The cost of parts and labor was extremely reasonable and there is a 12 month warranty for all the work they did which is unheard of?!??!! I will be recommending Rick at Neil’s auto to anyone who is in need of a mechanic and am grateful I found a company that I can trust and will return to for any future work needed.

I brought my car in for a Check Engine light after a new battery was installed at my home by AAA (they had to special order it which took 5 days and it was under warranty so it was free). I drove 2 blocks and my engine was revving and hesitating, and the warning light came on. I drove home. I called Neil's to see if I could bring it in and Steve said they'd look at it. Linda (the nicest gal) gave me a ride home so I didn't have to pay for an Uber. Steve called to let me know that a certain part had broken off and they would need to order it for replacement. He gave me a quote and I told him to do it. I had mentioned that I would soon be doing a lot of freeway driving to look for a new place to live. He had them do a Safety Check and they found several items that needed service, and because I needed to feel comfortable driving my car back and forth I told him to do all of them. When my car was ready a day later I asked for a ride and Linda picked me up at home. As part of the Safety Check they found my wheels were out of alignment. I had bought 4 tires from Just Tires three months ago so they are new. Neil's also did the alignment as well as an oil change I was past due for. Neil's always treats me with respect and kindness. I appreciate their service and promptness. I had been without my car because of the battery issue (another long story) and then the repairs Neil's did. I also got a discount on the total because of my AAA membership. Thank you Neil's Express Automotive!

TLDR: Do not come here just because it's with AAA. The membership deal isn't worth it. They didn't include the discount on my invoice. If you are coming here, don't come in with a trusting mindset. Be prepared and have a skeptical eye because they took advantage of me. I came here with a AAA tow after my check engine light went on. I had a cylinder misfire on my 2011 corolla. Initially, everything went well. They even dropped us off at a nearby cafe to wait. But like with all autoshops, I definitely recommend you double and triple check the invoice they send you, don't let yourself be rushed. They ended up quoting me over $1,132 to replace all coils and all spark plugs, air intake, fuel injection, all sorts of other services which could be fair if I was planning on driving the car for much longer and wanted to get a full service with everything. But a few minutes after I got my final quote, I asked them to hold off on work until we figured out pricing, and I had told them earlier I wasn't going to drive this car much longer and wanted to be selective about what I was paying for. First off, the exact ignition coils they used go for $235.99 at O-Reillys online. I asked why they were charging me $443.33 for the parts, and could I go just get the part myself and bring it to them. They said yes but it would void the "1 year warranty". Upcharging by almost double just for a 1 year warranty on a part that should last much longer than 1 year doesn't seem right... I would understand a small upcharge but double seemed crazy. I finally told them to please just replace the one cylinder that was broken. Steven, who I had been working with from the beginning, told me they had already done all the work. I told him I had called earlier and said not to. This all happened within a very short time frame. He asked if I wanted them removed, I said yes. He hung up on me. In the end, they charged me $153.98 (only for the part, not including labor) for the one coil.... $443 for 4, then $153 for 1.... this still doesn't make sense to me. But they rushed me to pay and when I challenged Steven about it afterwards he was quite hostile to me, saying "this is a business". I can't help but feel because I am a woman and I don't quite understand any of these things I was taken advantage of. But I researched as I was going through this process and learned a lot. At the end, I researched and negotiated my way to the real bare minimum work I had asked for in the first place. My bill for replacing the 1 coil plug and all spark plugs was $547.57. Including $240 for 2 hrs labor. I will also be reaching out to AAA about this business being in their network, as this was the sole reason I chose to bring my business here, even with so many other auto shops in the area. I am surprised because usually I have had good experience with AAA affiliated shops.

This is a least expectation but great outcome moment with Rick at NEILS! We brought our Camry to NEILS after hours a breakdown, dropped off by AAA tow (closed to midnight Sat) because it was the closest option. We didn’t have any experience with them and didn’t know what to expect. It turned out we couldn’t have picked a better place! Rick was fast, thorough and shockingly patient in giving his time making sure we understood the problem and what our options were even a month later when we had some water show up under the car he quickly took a look and let us know what was going on was just normal car stuff. Life saving experience with FIVE stars!