I took my car for them to replace the motor mounts, they took 5 days, and when i picked up my car they had destroyed my back bumper. It was cracked, broken, scratched, had a hole, and was hanging off. You can see where they cleaned up the damage/scratches so i wouldnt be able to point out what they crashed my car into. There are brand new, shiny silver colored screws that you can see where they tried to screw my bumper back into place so that i would not notice. The man at the shop acted shocked and like it was the first time he saw the destroyed bumper when i called him out on it. He denied anyone taking my car for a drive after which i said it could have even happened in his lot. He would not give me any insurance information any time i asked, and i kept calling for a couple days after trying to get insurance information but he would not budge. After i spoke with my own insurance and explained the situation they told me they would give him a call. Still he denied everything to my insurance, pretended like i took my car to him like that, and did not give them insurance information. He screwed me over even after he knew i would be going back to him for more work on my car. So now i have to pay to get the bumper replaced and painted myself. Terrible place, terrible man, terrible customer service. I assume he doesnt have insurance to cover damages and thats whay he didnt want to give his insurance name or number. Do not go here.
View on GoogleHaines Mazda Specialist
Mechanic in Alhambra, CA
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About This Shop
A premier independent auto garage in Alhambra, NY, dedicated to servicing general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 8:00 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Great pricing and honest with their inspection. Highly recommend
View on GoogleI get all my maintenance work for my Mazda here, he never tries to upsell me or do unnecessary things like dealerships do. He also gives me options or tells me which service is more important and what can wait until next time.
View on GoogleHaines has been taking care of my Lexus since 2002. I trust him with all the maintenance and any extra service on my car. He is honest and does not try to take your money like the dealer does.
View on GoogleVery good and honest mechanic. Never tried to sell me anything completely unnecessary, unlike dealers who are constantly trying to rip you off. One time he didn't even take any money for the diagnostics of my engine check ) Done a few fixes with him already - always been happy, work was fully completed. Highly recommending.
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