Express Oil Change & Tire Engineers

My passenger got sprayed with oil accidentally. It got on my interior and on my passengers glasses face and hair. When it came down to pay I asked if I could get a discount because of that situation. I feel like that would constitute free service for the type of situation. They originally wanted to give me no discount but ended up giving me $5 off which is ridiculous for being sprayed with oil. I could literally take this to court for damages and only was offered $5 off 🤣🤣🤣. The guy helping me was great

I had my brakes changed here. Came within a span of 4months 4 times afterwards because they could not get rid of the squeaking. Claiming it's dust but never resolved the problem even after changing the brakes again. I came to the Peoria location said they'd take care of it, I would just need to come in the next day. Told them I'd be in at 8am, show up and I'm told parts won't be in till 9:30am. I said ok no problem. Come back at 10am waited till 11am to ask, and they said they just received the parts? Why no updates? A simple call? I would strongly advise against getting your brakes changed here. I feel like what I was charged for the service isnt it worth it. I'm here still at 12pm and no one has updated me. I worked with Hollis yesterday, unfortunately he's not here today. The mechanic was very demeaning maybe because I'm a female. When I asked for an update he told me to give them time because rear brakes take longer. At this point I already know this considering how many times I've had to come to try to get it fixed. Also they respond when you leave a bad review to go in their website, and it's a dead end. Oil changed here is about the best thing here, but change the heavy work for the experts. Spare yourself the waste of time. Update: the owner personally responded rather than a spam response like from the surprise owner. I appreciate for them responding and for some of the employees apologizing to me yesterday before I left. So far, I have not heard any squeaking or had any issues with the brakes, but I will update as needed. I would definitely recommend this express oil over the Surprise location.

Keesie was amazing! He explained everything about my oil change in a way that was easy to understand and answered all of my questions. The service was friendly, professional, and I never felt rushed. I really appreciated how thorough and helpful everyone was. Highly recommend!

I had a great experience at Express Oil Change thanks to Junior! He was incredibly helpful, friendly, and had top-tier customer service. He took the time to make sure I was getting the best oil for my vehicle at the best price, which I really appreciated. I’m honestly amazed that I can swing by on my lunch break and get an oil change faster than it takes to get a Dutch Bros order ☕️😂. Efficient, honest, and stress-free, this is definitely my go-to spot!

I was pleasantly surprised with my experience here. I came here for an oil change only. Josh was very nice and attentive. I normally find going to mechanic shops as a young woman VERY AVERSIVE. Yes, I go alone. However, Josh made sure I was comfortable and happy. He did not try to rip me off or talk to me like I was stupid. I am not a social person and do not enjoy talking to strangers, but I quite liked Josh. He is a mindful and respectful person, the type of person that will bridge the gap in an interaction! I used to do my own oil changes to save on costs, but when its THIS easy its lowkey worth it to just come here. You really just drive up, stay sitting in your car while they use a machine to suck out the oil, and then leave! This level of convenience + exemplary customer service has definitely made me a repeat customer. Thanks so much Josh!! :)