Costco Tire Service Center

I get all my tires from Costco! Been coming to this location for over 20 years. Always great service and tire selection. Love the nitrogen self service tire station to keep proper tire pressure 👍

I have talked to the employee Vinny on several occasions. Everything i go to them and discount tire, they are always so much better. Discount tire is not very friendly, they are always eager to help, discount tire always tries to upsell, costco will let you know if the car can wait, the employees there are nice and always willing to help out

They lost my lug nut key twice while servicing my tires. Very unprofessional! Talked to them several times to expedite the ordering process for the key, only to find out they didn’t even start the ordering process yet. Very disappointed…

Unacceptable Service and Negligence at Costco Tire Center I am writing to express my frustration and deep concern regarding my recent experience at the Costco Tire Center at the Gilbert location. As a brand new customer, I had scheduled a basic tire rotation for 5:30 PM on 08/23/2024, but what should have been a simple task turned into an ordeal of delays, incompetence, and negligence. I arrived early at 5:00 PM, only to witness several visibly upset customers complaining about long waits. I thought I might be the exception since I had an appointment, but unfortunately, that wasn’t the case. I checked back at 6:30 PM, only to be told that my car hadn’t even been pulled in yet—an hour after my scheduled appointment. Despite this, I remained patient and continued to wait and walked around the Costco store. Finally, at 7:30 PM—TWO hours later for a basic tire rotation—I received a call that my car was ready. However, when I went to retrieve my vehicle, I discovered a lug nut lying on the ground. After inspecting my car, I realized that my wheel stud had been completely broken off inside the lug nut. When I asked the technician when they planned on notifying me about the damage, he responded dismissively, saying, “Oh, they should have told you, it’s written in the final paperwork.” I reviewed the paperwork myself and found ZERO mention of the broken stud. At this point, I asked to speak with a manager, only to be told by the technician that he was the manager and that Costco would not cover the damage they caused. When I asked for the paperwork documenting the broken wheel stud, I was stonewalled and given no resolution. I then escalated the issue to the general manager of the Costco location, who promised me that the actual manager of the tire center would contact me. It has now been TWO WEEKS since that conversation (it’s now 09/05/2024), and I’ve heard absolutely nothing. This level of negligence, lack of communication, and refusal to take responsibility for damage caused to a customer’s vehicle is absolutely unacceptable. A two-hour delay for a tire rotation is bad enough, but breaking my car’s wheel stud and failing to notify me of the damage—followed by ignoring me for two weeks—is downright disgraceful. I expect Costco to address this situation immediately. I demand that this issue be resolved promptly and that the damage caused to my vehicle is repaired at no cost to me. If I do not hear from corporate soon, I will be forced to escalate this matter further

Wow what an adventure. Just waiting to be helped took an hour. Photo was taken on a weekday evening at 6:30pm. There is only one person at the front desk. I actually timed how long it takes to help each customer: about 12 minutes per person. You can forget about appointments. They accept walk-ins ON TOP of appointments, and everybody waits in the queue on a first come first serve basis. The mechanics are great but what a major waste of time just for a simple tire rotation. I can't wait to get my own lift at home so I can do my own tire rotation.