Cobra Tire & Auto Service

Great customer service. Very honest. Reasonable price.

I have been bringing my kids vehicles here for a few years and have always had great service. We have lifted trucks and lowered vehicles. For so.e reason today I get turned around because the truck was not at factory height. Fron what the gentleman behind the counter told me, if the vehicle is not stock meaning if its lowered or lifted they will not work on them. Must be a new policy. Needless to say, if you have a lifted or lowered vehicle do not bring it to Cobra Tire and auto service.

The Cobra team was COOL-BRUHH 🐍 Cobra took us as a walk-in and was able to mount and balance our freshly powder-coated wheels in less than 30 minutes! I have taken special wheels to other places before, like Discount Tire, and the finish always ends up damaged. The Cobra team was super friendly and personable, along with being professional and efficient. We will definitely be returning for all of our tire needs!

Disappointed, the service isn’t what it used to be. I’ve been a loyal customer for over three years and used to feel like I could trust this team and that they truly valued my business. Unfortunately, my last few visits haven’t felt the same, broken promises, technology issues, and a noticeable drop in customer care. On my most recent visit, I dropped off my car around 1 p.m. to have a couple of warning lights checked and an oil change done. The rep told me they’d take a look that day and, worst case, I’d hear from them by 9 a.m. the next morning. Instead, I didn’t get an update until after 10:30 a.m. The good news was that the check engine light was just a loose battery lead. The parking brake light issue, which had been on since a battery change, required a reprogram of the trucks systems and it would take about an hour, they said. That seemed reasonable. I immediately took an Uber over and arrived roughly 20 minutes later, only to see my car already parked and ready, with my keys sitting on the counter and a note saying to call at 11:45 a.m...... 25 minutes later. It felt like they were intentionally delaying communication, though I let it go. Then it really went downhill. When I tried to pay, their payment system was down. I tried three different cards, three different ways, while the rep called for support. I was told, firmly, that I could not leave with my car until the payment went through, even though the issue was clearly on their end. Meanwhile, the manager was in the back at his desk, smoking, while this unfolded. As a long-time customer, I reassured them I intended to pay and even mentioned bringing in our other vehicle soon. Still, I was told I would not be allowed to leave until payment was completed. I offered to call in payment later or return once the system was working, but those offers were declined. Eventually, after a tense exchange in the parking lot, the rep reluctantly agreed to let me go with a promise to return payment once the issue was resolved. I left feeling frustrated and disappointed. What used to feel like a trusted, professional relationship has started to feel transactional and careless. I hope they take this feedback seriously and work to rebuild the trust and service standard that once set them apart.

Went in for a check engine light. They misdiagnosed twice costing about $1000 and bent my door backwards(pictured) like Tommy Boy. The manager tried to say the door was like that initially but then said its possible they may have just made it worse, which was ridiculous. You can see where they backed out and caught the inside of the door (pictured). Good luck if you have an issue here. Store management will not correspond in email. General management will do nothing (picture). An honest shop would pay for what they broke. They told me to put it on my insurance. Uh no.