Christian Brothers Automotive Gilbert-SanTan

My experience with these guys was my best Automotive experience ever! They are all kind, polite and knowledgeable The place is super clean and inviting. Seth was amazing from moment one to good by. They have an amazingly smooth online system that takes any guess work out of the equation from whats wrong with your car to smooth payment options. Being from out of town and knowing the have locations across the country will make me a customer for life!

We ran into a concerns with this place…but they’re being very reasonable and fair enough for earning my business. My family all come here for repairs. Allow me to say this, this place is a Whoa! I like the customer service from Dave, very great with greeting and i am here for service not for having fun. The issue got taken care fast and things got fix. This is a the family owns shop, reasonable on pricing, service are on point. Key point why i am given 5 stars: Warm welcome, atmosphere at checking Nice place with beverages offers Honest with their work Very knowledgeable with cars repairs and parts Quick service High quality job and they don’t use off brand parts Definitely is my go to, highly recommended. 2023 Mercedes Benz GLC 300 2019 Mercedes Benz C300

By far the best Christian Brothers location! I recommend this company and this specific location to everyone! All the employees are so incredibly kind, professional and helpful. I will continue to bring my car here!

Everyone here was very understanding and helped me to make sure my kids and I were able to get the service we needed and get home safely. The invoice was extremely detailed and there was no pressure to commit to any of the services, just education. I really appreciate the time and effort that each of the gentlemen I interacted with put in. And special thanks to Seth, my advisor for the day!

I don’t believe this place even deserves a one-star rating. At first, everything seemed fine. They completed their diagnostics and identified the “problems.” According to them, there was a laundry list of issues with my truck—the worst being that I supposedly needed a new engine. The service manager and I came up with a plan on how to proceed so we could eventually part ways. I authorized them to complete a couple of repairs, but unfortunately, life happened and I had other emergencies to deal with. I was later informed that I’d be charged a storage fee for them to hold my vehicle. I didn’t worry about it too much at the time since I had more pressing matters. Fast forward, I received a call from the bank that financed my vehicle, asking if I had any intention of retrieving what was now considered an abandoned vehicle from the impound lot. After hearing this, I called CBA to confirm whether they still had my truck. Once they verified that they no longer had it—and that it had been impounded as an “abandoned vehicle” because of 30 days with no contact—I asked why, since I had spoken with someone just two weeks prior about my plans to pick it up. I was told that conversation had been noted. I won’t name names, but the person I spoke to at CBA also told me the truck had been towed on October 17th and claimed they had no idea which company had towed it. He said he’d check with the owners and get back to me. The next day, he called and said the owners confirmed it went through an “automated system” and that there was no way to determine who took it. The only good thing they did was waive the storage fee they had been charging me. We discussed payment, and I agreed to take care of it. When I came in to pay, someone who accompanied me asked who had towed the vehicle and how they didn’t know. The employee looked us both in the eyes and repeated that it was automated, but said he’d “check again with the owners.” Thankfully, the notice of the abandoned vehicle was sent to my old address, where someone I know still lives. They contacted me to let me know they’d received a letter from the MVD about an abandoned vehicle under my name. That letter listed the towing company and their contact information. When I called the towing company, the owner told me I had been lied to by CBA. He explained that a written notice—signed by the shop—must exist authorizing the tow, and he even had text messages from the CBA employee regarding my vehicle. He also informed me that my truck had actually been impounded on October 11th—a full week earlier than what CBA told me. When I arrived at the impound lot, the owner asked about the issues my truck supposedly had. I explained everything, and he seemed intrigued. It turns out he’s a mechanic with his own shop. He performed a few quick tests and told me I had been lied to about the condition of the engine. To triple-check, I then brought my truck to a family-recommended auto shop. CBA had claimed there was a hole in one of the pistons, which is why I “needed” a new engine. The new mechanic ran the same diagnostics CBA did (I have all the records), and he confirmed there was no hole in the piston. He also verified that nearly all of the other supposed issues were nonexistent—except for the one repair I actually paid CBA to perform. All in all, this location cannot be trusted. From what I understand, they are franchised, but unfortunately, they don’t seem to hold the same standards across all locations—which is pretty ironic, considering their name.