Quick Lane & Titus-Will Ford Service and Parts

I really hate coming here, I’d rather travel a little further to Lakewood but sometimes the Tacoma location is more convenient. The Quicklane department is always a pleasure to work with especially Jimmy great guy with great customer service, Concierge Department is great as well Now The Service Reception ugh I absolutely hate dealing with those guys/girl, especially Jason. They all act as if you’re unconvincing them like you being there is an issue. They definitely have their jobs and take it out on the customers and will have you standing there waiting while the chitchat amongst each other. They never want to fix warranties/recalls/their mess ups. I always have to go to Lakewood Ford to get things fixed and resolved cause this place act as if everything is coming out of their personal accounts/Pockets. Definitely seek your way to Lakewood for sure!!!

UPDATE: I was called back by the supervisor, and it was a productive conversation. Appreciated that he listened to my concerns, answered my questions, and steps had already been taken to address similar concerns from other customers. Lack of communication is a company policy. Maybe not in writing, but definitely in practice. Started with a factory recall that would take, "a couple weeks to 6 months." Every communication was initiated by me, several calls not returned. No realistic estimate until suddenly 2 and a half weeks later I get a call to say it is ready. Check engine light comes on a few weeks later, and I return to have them do a diagnostic to make sure it isn't connected to the repair. Hours later I reach out to check in, no return call. I finally go in and "whoops, it was ready 4 hours ago but we forgot to update the computer, but it is definitely not related to the repair. We'll call you tomorrow with an estimate and the diagnostic info." No call. Reset dash warning so I can't get it diagnosed anywhere else. Smoke pouring from under my hood today, call to get a copy of the diagnostic so I can take it elsewhere, told they would email it to me. After an hour, nothing, so I called to talk to a supervisor. Wanna guess what I was told? Yup. They'd call me back... that was over an hour ago.

I had several recalls for my lil ford focus that I had been putting off for a while. I was able to easily drive up, park, and check in with Jimmy Maguglin. He took care of almost everything. I was able to chill out in their lounge for 20 minutes while they did a diagnostic and they told me my battery was about tapped. Jimmy and the crew saved me from a future headache. Thanks Quicklane

I recently had my oil changed at Quick Lane. The service was completed in a timely manner, but had some issues as well. The service department called to tell me about an added service they would like to do. I tried calling back multiple times but couldn’t get through to Quick Lane, just the service department. Then when I went to pick my vehicle up, no one was there for me to check out and when I got in my vehicle there were greasy hand prints on my drivers side upper interior. I called to have them make it right, still couldn’t get through to Quick Lane, so I left a message. No one called me back after several days. A few days after my appointment, I received survey in my email. I completed the survey and left my comments about how my service experience was poor, but haven’t received a response. I don’t typically leave reviews, but this same greasy hand print issue happened at this location a few years back and I could not believe it happened again.

Jonathan Moore was a great help! Got me in for an oil change without an appointment and it was done within the hour! It was my first time and my car needed a special oil that was more than the expected amount and he gave me a discount to lower the price! He was very professional and super nice! I will definitely be coming here again!