Ball Auto Sales & Service

Very honest, quick, and knowledgeable! Drew and Quintin are both incredibly honest, intelligent, and clearly know what they’re doing. It’s not always easy to find a car place you can truly trust, but these guys are straightforward, professional, and efficient. Highly recommend!

5-star service. After another shop quoted us nearly $2k for rear struts and rear brake cleaning, we checked out Ball Auto and were given an estimate that was actually in line with what the repair should cost for our vehicle. Quentin was able to squeeze us in despite them being busy. We had them do a diagnostic to confirm the issue and weren't charged for it, and when the new struts they installed continued making noise, Quentin and his team re-ordered parts and road-tested our car until the problem was completely solved... all with no extra charge. This was the most low-stress (and most reasonable in terms of cost) car repair we've ever had to deal with, and the team at Ball Auto was committed to making sure the job was done right and in a very timely fashion. Thank you guys, and keep it up!

Family member had to emergency drop off car as a serious condition made it unsafe to drive. This just happened 10/9/25. They left message on what happened. Called next day to communicate. Multiple days went by, still haven’t looked at it. Family member had to rent a car during this time. On 10/18/25 Ball Repair finally looked at it. After having the car 8 days, they said they can’t fix it. They don’t have the time. It took them 8 days to say they CANNOT fix it! So 10/20/25 I go down to make arrangements to get it towed to another repair shop. AAA had to get special approval to tow from one repair shop to another. Not a common practice. Which means more time on the phone to get sorted out. My family member could not have made this arrangement as they were working and this process took a half hour. (Ball had suggested a shop, drove by and looked like a chop shop.) Needless to say we’re livid! The tow company AAA said it took 8 days to say they couldn’t fix it? Unbelievable I know. Then he explained he was the only person working and who would do the repair at Ball is separate, in other words not connected. So car is now at an AAA repair shop. They were happy to take it, and we had an answer the next day what is wrong. Broken axle and they have to order the part. Which means even more time without our car. If only Ball had said from the beginning they couldn’t work on it. We could have been able to get it repaired faster. So after finding out cost and 12 days of a rental car, we gave our family member our vehicle to use for the rest of the duration of waiting for parts to arrive so it can be repaired properly. Ball should have said from the beginning they can’t do it. Renting a car isn’t cheap and now extra financial burden. I will tell this experience to anyone who will listen and they did and said they won’t be going back there. They are the ones who recommend Ball to us years ago.

As long time Tacoma residents, my family and I have trusted Ball Auto with multiple cars, and we've always received the best service. This is a family run business who cares about their customers. They will provide excellent service and are happy to assist with diagnostics. If you're looking for a long time mechanic shop for your car, then you've found it!

Ball Auto has been taking care of my 4runner for the last year. They have been extremely dependable and friendly and you can’t beat their prices! I just got the valve cover gaskets replaced and will do my future maintenance there.