Perfection Tire and Auto Repair

They saved the day! Nothing like running over a construction screw and waking up to a flat an hour before you have to be on a jobsite. Their ability to get me back on the road trickled down to making sure the house we needed to wash today was done before the listing photos at 4pm. Down to the wire and means more than you can imagine.

I’ve been a long-time customer of Perfection Tire and Auto Repair - North Spokane, and I can honestly say they have always treated me right. It’s not easy to find an auto shop you can truly trust, but this team has earned my loyalty over the years. They’re consistently professional, honest, and upfront about what needs to be done. I’ve never felt pressured into unnecessary repairs, and they always take the time to explain things clearly. The work is done right the first time, and my vehicle is always ready when promised. Customer service really sets them apart. The staff is friendly, respectful, and genuinely cares about their customers. It’s clear they value long-term relationships, not just one-time visits. If you’re looking for reliable, trustworthy auto repair in North Spokane, I highly recommend Perfection Tire and Auto Repair. They’ve taken great care of me for years, and I wouldn’t go anywhere else.

While the price of my new tires was good, the customer service was not. I had a prior issue with my window that I didn’t think i needed to mention while just getting new tires and when I arrived after the phone call that my tires was done, I see them pulling back into the shop with my jeep. I simply asked what happened, and was given the nastiest attitude from the guy at the front desk, telling me I should’ve told them about the window issue and that it’s “common knowledge” that they would be rolling my window down to not lock themselves out of my car. It then took an additional 20 minutes after I arrived to get my car back, despite arriving an hour after they called to let me know my jeep was done. Even if it was common knowledge and I should have let them know, I would’ve been happy to admit fault to that if I wasn’t met with scathing attitude and was not talked over for asking a simple question. Again, price was good, not pleased with how I was treated at all.

I always go to the Northside Perfection Tire due to the great pricing and service. I Came in to purchase a spline adapter for my custom wheels and they just gave it to me at no charge and offered to rotate my Toyo AT 3 tires. I highly recommend coming to see they guys at North Spokane Perfection Tire for tires and other service needs they will treat you right!

I am writing this review today because I am dissatisfied with the service that was provided, but the only thing that saved this review was the Tech Lincoln from today’s visit. Back in April I had a front set of winter tires on my car and I wanted them to simply take off my winter tires and to replace all of my summer tires with a new set, because they had a price that I liked. Now this is where the problems began, when I get home I always have a habit of checking the torque spec to make sure all the Lug nuts are tightened down properly to which I find out 5 of my 12 lug nuts are not tightened to spec two of which were more than a quarter turn till they hit the spec mark. Safety concerns, aside, that alone wasn’t a big enough deal for me to even make a complaint because I get it. We’re all human and we make mistakes, but fast-forward to this past weekend when I go to put back on my winter tires to find out my valve stems and caps have been removed without warning or notice. So I give the shop a call today first thing this morning to remedy this issue that I am having, to which they say they do not have a problem fixing it because there could’ve been a mixup and their technicians could’ve thought that the winter tires were getting replaced which I understand and I ask if it was okay for me to bring it in within 30 minutes of our call which they agree so I show up. They let me know that it will be around a two hour wait for them to simply put back in the valve core and slap on the two tires because they had a lot of customers waiting in line at that point🤷🏼 so I asked them when would be a good time to come back to when I would not have to wait for so long and they tell me 9:30. So I show back up at that time, and I am then informed that it will be another two hour wait and I tell them that I cannot do that because I have an appointment at the dentist at 11:15 so I will have my wife come back at a better time for the shop. Now she shows up and they not only can’t put the winter tires on my front wheel drive because of some lawsuit filed against Les Schwab. They state that they will take the valve stems from my summer tires and put them back on my winter tires and say that “ they couldn’t imagine their techs would not replace them”. Now they asked that we come back a fourth time for the day to bring a receipt of our purchase back in April” so that then they can fix this issue, granted this is a $8.99 or less total replacement. So I went ahead and purchased valve stems and caps so that I do not waste any more of my time with this ridiculousness. now, upon my surprise, when I returned home with the parts, I found that the technician had gone ahead and replaced the valve stems for me, which I am very grateful to Lincoln for. However, I am disappointed in this outcome of events because we together had to make three separate trips out there, and a trip to the parts store and now back to the store to return the valves and removal tool. Needless to say, I will not be wasting my time anymore going back-and-forth to this shop for any future repairs which is disappointing because I had planned a couple thousand in repairs for my personal and business vehicles.