Costco Tire Service Center

I was just in a few days ago after purchasing four new all season radials. $$$$ First, I would like to mention that I am disabled, as this is part of why I was so unhappy with the whole situation. It has been a few years, since I have purchased tires at costco and the last time I was there on East Sprague the set up was very different and much easier to navigate. This time, when I pull up to the building there was no signage as to where to enter the tire dept. Nothing to tell you where to park or enter. It was pouring rain and I had to walk a long ways from where they wanted you to park for the tires. You now have to go clear inside by the food court to turn your keys in. I had to wait in line for 20 minutes to be waited on even though I had an appt. Then I was told that it would be over an hour before my car was done and that would text me, when the car was ready. They don't tell you were to go to get your keys when it is done....another 15 minute jack around and then I had to stand in the pouring rain again with a heavy package while I waited for someone to open the bay doors to give me my keys. When I asked where my car was, the young man said he didn't know...somewhere out in the vast jammed packed parking lot. It took me another 15-20 minutes in the rain to find my car! I was completely soaked. The least they could have done was not parked a car with disabled plates in the middle of no where. I chose Costco because I thought it was be the easiest place to get my tires done. I was sure wrong about that. They don't even have a waiting room any more. On my way home my tire alert light came on my dash. I could not go back, so now I will have to take it in somewhere and find out why the light is on, either they messed up my sensors or the tire pressure is uneven. I was completely disgusted.

I brought my car in to have winter tires installed today and was told by the service gal that my spring/summer tires were “over 10 years old” and that the shop would refuse to reinstall them in the spring even though the tread is still in good condition. This immediately raised concerns, as my vehicle is a 2019, and after checking the tire sidewalls myself, the DOT code clearly shows the tires were manufactured in 2022, not 10+ years ago. Being given incorrect information like this undermines trust, especially when it could lead a customer to believe their tires are unsafe when they are not. I understand safety policies, but accuracy matters. I hope the shop reviews how tire age is being verified and ensures staff are providing correct information before making blanket refusals.

Absolute joke of an experience here, I arrived early to my appointment and tried to check into the tire installation area outside but they told me to go inside through the exit and check in, well the exit lady rudely refused to let me in the exit and instead forced me to go in the entry side and walk around half the store to go to the inside tire center desk. So now I'm no longer early, merely on time, so I make my way to the tire center and now they won't let me check in until the entire huge line of people that were just looking at possible tires they wanted to buy, instead of just checking me in since I already set up the appointment online. Thereby forcing me to be late while standing in line for 20+ minutes to finally be able to check in, a 30 second process. I will never buy tires again from here, not worth saving like 10 bucks to be treated like trash and have them act like they have no clue about how to check people in that already have appointments scheduled. In summary they were rude, wildly inefficient and it's no surprise they have a low star rating. Save the couple bucks and go somewhere that respects your time and previously scheduled appointments.

THEY ARE NOT PROPERLY TOOLED TO SWAP TIRES!!! Purchased tires online. Scheduled an appointment. All was going well, but wait...they don't have standard drivers for tamper resistant lug nuts...the recommendation as they hold our tires was to go to another tire store or a mechanic to have them remove the lug nuts so I could them bring the car back for the tires to be swapped. They kept the tires I purchased there..so here's what I have to do... 1) wasted trip to Costco 2) we now have to do errands for their services 3) we have to schedule ANOTHER trip to Costco for tire install. So much for convenience. Just avoid the hassle go just about anywhere else, discount tire, perfect tire, Firestone, I'm sure they're all better. The savings from the tires isn't worth wasting 3-4 hours I'm going to have to spend to resolve this over a $20 tool they don't have.

If I could give no stars I would. What is the point of making an appointment at a specific time if they aren’t even going to work on your car until an hour and a half after the appointment time? Horrible service. Don’t go. They told me an hour to an hour and a half wait and it took over 2 hours to get a seasonal tire change.