The Import Doctors Foreign Auto Specialists

I called because your website says you service Teslas. I politely asked if you work on them and for a rough quote on suspension work. The person who answered seemed annoyed by the question, said they don’t specialize in Teslas, and then hung up on me. That kind of response doesn’t inspire confidence in customer service or professionalism. If Teslas aren’t something you want to work on, your website should reflect that.

Steve is now my forever go-to mechanic in Seattle. I live here in southern CA but bought a used Audi for my daughter who lives and attends college in WA. Imagine my daughter’s horror: I just bought her a used, pretty little car with AWD. She was in love at first sight. I had it checked out with my SoCal mechanic and everything was great. All of the services were done at a local Audi dealer on time every time… did I mention from the Audi dealer? But within a week of transporting the car to her an alert screams “Switch Off Engine! The oil pressure is low!” She calls crying as she driving home from work saying she didn’t do anything wrong but the alert tells her to stop driving immediately. I desperately tried to find a reputable mechanic over the weekend - out of state - with no knowledge of the city but thankfully google led me to Steve. He was quick to respond and even allowed her to come that very morning despite his loaded schedule. He diagnosed her car, sent me texts of each inspection check he performed (with pictures) using an app of some sort that was very detailed. He discovered the problem was a broken solenoid bolt that caused the oil leak; replaced it; added new oil; drove it around to check the oil pressure; rechecked any faulty codes and called me to tell me my daughter’s car is all fixed…. … Wait for it … The bill was just a fraction of the costs I thought I might have a pay. He could have said it was a gasket leak, or worse engine damage, etc. I wouldn’t know and couldn’t know but he was thorough, honest, and so impressively great professional. I love cars, but I’m not a mechanic and he saved me. He saved my dad-cred, saved me time, energy and money. I’m my daughter’s hero but he’s my mechanic hero. I will never send my daughter anywhere else. Everyone else in Seattle should do the same. Thanks Steve.

I went to Import Doctors after Carter VW quoted me over $5,000 for repairs that Import Doctors determined to be at least partially unnecessary. Steve ran check engine codes for me on multiple occasions at no charge and helped me determine best next steps. I felt he was honest and trustworthy. I also like that they have the ability to communicate over text. Thank you Steve & team!

Got an oil change at Meineke that included an inspection. They told me I needed several things done on the car and wanted to charge several hundred dollars. I I got in with The Import Doctors within the week on a cancellation. For a $130 diagnostic, they checked on the engine leak that Meineke said I needed repaired. Turns out I didn't need any of the work done that Meineke had recommended. Stephen walked me through each step and even took the time to point things out under the hood. Got everything done within a few hours. Super helpful, and I'm walking away with more knowledge!

Friendly, easy to make an appointment, and gave me a great deal. They even inflated my tires for free. I will be coming back for all my car work.