Matt's Greenwood Auto Care

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere for future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

I had my car towed here after it had a serious engine failure. The employees took a look at it and told me the problem without even charging a diagnostic fee. Not only that but I had a pretty long conversation with one person on the phone about the problem as well. They were really friendly and helpful even though they didn’t charge me. Unfortunately the car isn’t worth fixing but in the future I will certainly come back because the crew here seem like really honest good people.

Mike at the front desk was extremely disrespectful to me when I asked more questions than I guess he was comfortable with. He became defensive and dismissive so much so that another guy had to step in so Mike could calm down. My family has been going here for years. This has never happened before and was extremely upsetting.

4th time coming here, first three I was very impressed with the customer interaction and transparency involved. Walked me through what the diagnosis was and varying option in terms of what could be done and prices. Today was my first time dealing with "Mike", both on the phone and in person he was very unhelpful and became rude when I asked for more detail on the work and price breakdown. I have had a brand new ac system installed and leak tested and required it to be charged. I was happy for them to double check the system was leak free before charging and confirmed that if things went well it would be an hour of labor max. For this the cost was quoted around $370 plus tax. When I questioned on a more detailed breakdown of the process and cost Mike became annoyed at me and exclaimed that we had gone through all that, but all he had said was it was going to be "evacuated and recharged". I then asked to confirm how much an hour of labor was, around $174, and when I asked how with the only materials being needed 17oz of refrigerent, where did the extra $200 come from as I was genuinely just trying to get a breakdown of things like I had been given on prior visits. If the answer had been "its a flat fee for AC" or something similar, I would have understood but instead Mike just got more agitated and stood up to tell me "I could just take the car somewhere else then". I was taken aback as I felt I had asked reasonable questions, I was not even asking for a cheaper price just to outline the charges for the process. It seemed like Mike was just getting more heated so I said thank you but I would need to think things over more. Genuinely, an uncomfortable experience to be treated this way and extremely unlike anything I had experienced here before after multiple visits.

I brought my car in for a brake job that cost $750. The next day, the brakes started making a loud screeching/squeaking noise. When I brought it back, I was told it would cost another $170+ to fix. I should not be charged more to correct work that wasn’t done properly the first time. Now I’m out $750 and left with brakes that worry me. Take your car elsewhere.