Lorz Automotive

Jakob has had my car for nearly a year now, despite over a dozen requests for him to return it whether or not the work I've already paid over $1500 for has been completed. I think my car could be considered stolen at this point. It was towed to the shop on November 10th, 2024. The repairs needed should not have taken more than a couple days, but every time I've asked him for a status update, he tells me he'll have it done by the end of the week. For months. I've called and texted, but he's stopped responding. I've tried showing up in person, but nobody is around whenever I've come. There is mold growing on the backseat thanks to his negligence and now I'm going to have to pay $900 to get mold removal. I had been planning to sell this car and even had a buyer lined up a couple months ago when Jakob had said the car would be done "in a couple days" but unfortunately lost that sale when he failed to follow through. It's reached the point where I'm planning to get police involved and reaching out to lawyers to see what my options are here. Please save yourself from having to experience anything like this and take your car somewhere else.

Short version: Jakob charged me $305 to put an oil pan under my vehicle in the parking lot.  No service was completed, my van didn't go into the shop, and after 4 days of hearing "I'll do it tomorrow", I towed my broken down vehicle somewhere else. Long version: Unfortunately, this is an in depth review of a terrible experience after feeling slighted by Lorz Automotive. My van broke down on a Saturday and I had it towed to Lorz because of the good reviews on google and yelp and close proximity to where it broke down. Their hours say they are open Saturdays but nobody was there.  I waited until Monday morning and by 9:30am nobody had showed.  I asked a neighboring business to contact his cell phone and then shortly after he arrived. After speaking, he agreed to inspect my car and to communicate with my warranty company about the repair. I was grateful at this point because my van was immobile. He said he would get to it "soon". I felt at ease. I called on Tuesday and he said he would get started by end-of-day.  I called on Wednesday and he said he now planned to inspect it on Thursday morning. I called on Thursday afternoon and still he had not moved the vehicle into the shop, contacted my warranty company, or taken a single tool to the vehicle. After 4 days of this run around I gave up and paid for a tow truck to take my broken down van away from Lorz. When I went to retrieve my vehicle I had no expectation of being charged a dime because nothing had been done. I wasn't too upset and figured he simply overpromised and was too busy to provide any service. But I thought it courteous to offer to pay something for having it sit a few days. Before he wrote up the bill, he asked me if my warranty would reimburse his charge. This felt extremely fishy...does that affect your price, Jakob?  What a joke. When I said no, he pondered for a moment, ran some numbers in his head, and then said he's going to charge me $305 at a rate of $160/hr. So let's review the expert level service that was performed for 90 billed minutes at $160/hr: 1. Scanned the codes (5 minutes?) 2. Put an oil pan under the car to catch the leak (2 minutes?) 3. Opened the hood and shined a flashlight at an oil leak (3 minutes?) 4. Wrote me a quote for $7,000 that he never even sent me. 5. Wasted nearly an entire week giving me run around. My vehicle did not enter the shop. It was not put on a lift. No wrenches or tools were used.  No parts were ordered.  No service was done.  No calls were made to file the warranty claim. After 4 days of telling me "I'll do it tomorrow", zero effort was put forth and I still paid over $300 plus another $200 tow it somewhere else and start over!! The new shop inspected the vehicle and filed the claim in 24 hours and it is now getting repaired. I will never go back to Lorz Auto and would not wish this experience on anyone. 2 stars earned for letting me park my broken van outside your shop. thanks! Photo is where my van sat from Saturday-Thursday.

Jake has always been honest and thourough in his craft as a mechanic. he is prompt and also fair priced. I have had multiple vehicles worked on, but I am, and I’m very happy with the results. Lorz automotive is a great place to go.

Jake is seriously the man, my ignition cylinder was locking in my Jetta & every other shop was vastly overestimating the repairs needed & honestly felt like they were trying to deter me away from getting my car services at their shop. Jake on the other hand was upfront, and very thorough in his explanation of what needed to be done and I didn't feel like he was giving me the run around like literally all of the other mechanics I spoke to. He fixed my car faster than he initially estimated, and made sure everything was to my liking before I left. 10/10 would recommend everyday

Jake was very professional, up front and honest about what work was needed on my vehicle. I felt extremely confident in his abilities and he gave me an accurate quote from the start, and never tried to “up sell” me or suggest unnecessary services as a lot of mechanics have done to me in the past. I would and will highly recommend he and his business to any and all!