Greg's Japanese Auto

I was really pleased that they took my vehicle in on short notice and fixed the wiring issue on my starter. The vehicle is JDM and most mechanics do not even bother to take these type of vehicles in. I explained it was a straight forward job and they trusted me and made an exception without any hassle. The completed the work on time, price was totally fair and all the people at the shop were super friendly. 5 stars to the tech Aiden(sp?) who took on the job and the staff!

Fantastic experience at Greg's. Dropped in for brake replacement around noon, Martin was very friendly, professional and accommodating. They were able to give me a quick turnaround at a reasonable price, quoted up front and with no variables. Choose great small businesses like Greg's over the chains.... you'll appreciate their work and feel good about yourself for supporting local, hardworking establishments 🖖

I’m not really sure how this place has such good reviews. Took my car in for oil change/tire rotation/fluid/and regular inspection. Dropped it off and was told it would be done by the end of the day. Waited all day for a call and finally called them near closing and told that it was still not done and I would have to come pick it up the next morning. That’s so ridiculous for something as simple as an oil change. I’m not sure if it’s because I’m a girl and don’t know a whole lot about cars but I feel like they definitely took advantage of that and took their sweet time doing very simple tasks on the car and definitely overcharged me as well. Super disrespectful of peoples time and money. At that point I’d much rather go to a dealership for the same prices but faster service and better customer service. Do not recommend.

I visited Greg’s Japanese Auto for an oil change, tire rotation and brake fluid change on my VW Passat. I chose this location specifically because they advertise European Formula oil, which is required for my vehicle. Booking the appointment online was easy, and during drop-off I confirmed with the team that European Formula oil would be used. At pickup, I noticed a couple of issues: The tires had not been rotated. I had marked the front tires beforehand, and those marks were still in the same position. Although there was some initial pushback, the final inspection report also did not include photos confirming the rotation, which I understand is part of their standard process. The oil used was Dexos Gen 3 5W-30, which does not meet the VW 502 00 specification clearly indicated under the hood. This suggests there may be gaps in familiarity with manufacturer-specific oil requirements, especially for European vehicles. To their credit, the team took my concerns seriously and corrected both issues by replacing the oil with the proper spec and completing the tire rotation. Customer service was professional, and they made it right without additional charges. However, resolving this required me to spend a few extra hours at the shop. Overall, this was a mixed experience. I appreciate their willingness to fix the mistakes, but I would recommend that customers be very explicit about required parts and specifications—or consider bringing their own—to avoid similar issues.

I have been taking my vehicles to Greg’s for nearly 20 years. They are the best! Martin and his crew at the Seattle location have the best customer service, and they know what they’re doing. I would not take my Toyota or Lexus anywhere else.