Marysville Toyota Service

Marysville Toyota is now a business where it’s difficult if not impossible to talk with a live human being. I’d rather wait a while on hold to talk with a human than talk with their AI robot, but they no longer provide that option. If you try to call them, the call goes straight to AI - an indication that their level of customer service is declining. Have previously had good experiences with Marysville Toyota for oil changes. Oil changes have been comparatively reasonably priced - not cheap, but so far not gouging in price. The waiting area is pleasant with self-serve coffee and some small snacks available. Tech representatives have been generally helpful and not egregiously upsold unnecessary maintenance and service at the service intervals. Waiting time has been generally reasonable, and I’ve appreciated that there is generally good communication during the period of service. I’ve usually scheduled far ahead of time either online or by phone, but sometimes they’ve fit me in when I’ve needed service more quickly - it’s nice that they still have a friendly human who answers their phone. It’s also nice that a car wash is usually included with the service (it’s usually been offered except when the weather has been freezing). It’s a dealership service center with dealership prices, but I’ve been mostly satisfied with the service they provide. In my experience with them, they’ve been friendly, competent, and not outrageously aggressive in upselling or price. Would recommend.

I am extremely dissatisfied with the service I received at this dealership. I am perplexed as to how this establishment has received any accolades, as their focus appears to be solely on financial gain rather than customer satisfaction. My attempts to contact them regarding my taillights were met with consistent unresponsiveness, necessitating an in-person visit after a month of waiting. Furthermore, I am experiencing significant issues with my car seat, which is only four months old, exhibiting bubbling and severe wrinkling. Despite corporate intervention, the General Manager denied my warranty claim, attributing the damage to "normal wear," a claim I find entirely baseless. In stark contrast, Roland Toyota promptly identified the damage as abnormal wear and is addressing it under warranty, demonstrating a commendable commitment to customer care. Based on my experience, I strongly advise against utilizing this dealership for any service needs.

I guess I thought getting both service and maintenance plans would be a good thing. I should have known Toyota was just too big at any location to make this a good experience. Checking in,'no you parked in the wrong place..go back and drive around to put your car in this specific lane' then stand in front of me while I do other computer work. Made to feel as if I was a bother and not remotely welcome. First time through, he could not care less I'd not been here before. Couldn't be bothered to show me where waiting room was, forced him to give me an estimate of how long it would take. Had a very hard time looking up from his computer at all.

I came in today to get my Corolla's E-brake switch replaced. Rachel Anderson, service advisor, did a great job in educating me about my car. She was professional, friendly, and very knowledgeable about the problem and got it fixed quickly and on-time! I am very impressed with this dealerships' service department and you will be too !

Update: The response from management to rectify the situation has been positive so far. There has been a slight improvement in communication as well. They do still need to figure out their car rental situation but was at least able to get a rental for a few days this time. ---------------------------- Interesting to see that other costumers have experienced the "we dont have a rental car" issue. In addition to that, they take forever to get your car finished. People have jobs, there's no possible way you "dont have a rental" every single time people bring their car in. My prius was just recently "serviced" by Jason and his crew. Check engine light came on within DAYS of getting my car back, and surprise, the code read as an issue we had JUST taken in to get fixed. Cylinder 4 was misfiring. We spent a lot of money we simply dont have to ensure I have a car to drive and after less than a week we find out that the issue was not resolved. While our car was in the shop my husband had to prompt Jason to give him updates every. single. time. Once the car was "finally ready" we went to pick it up only to be told by Jason that he "wasn't sure if they had done the transmission flush" I'm sorry, WHAT? And we would need to wait another 45 minutes for them to do it. So he said he was going to have his tech just do it twice in case it didnt get done. This has led us to question what else he "wasn't sure got done". Jason deflected any of his responsibility as a manager to oversee operations on vehicles and manage his staff. Telling us he gave one of his techs a "talking to". Absolutely unprofessional to blame your staff for your lack of oversight. Looking at the reviews it looks like this is a common theme. Do better.