Hooks Complete Auto Care

Hook’s Complete Auto Care is the absolute best in San Antonio. If I could give them more than 5 stars, I would! I brought my 2006 Kia Sorento in for a second opinion after another shop tried to take advantage of my lack of mechanical knowledge with a massive repair bill. The entire team at Hook's went above and beyond what any mechanic is expected to do. They were honest, transparent, and treated me with genuine respect. I was upfront about trying to get the most affordable repairs by avoiding dealership parts. They agreed, but did mention that the dealership parts would come with the peace of mind of having labor cost included in the warranty instead of just the standard warranty from buying the parts at a place like Autozone. It is rare to find this level of integrity in the auto industry. None of the 1 star reviews pass the smell test and the one 2 star review is exceptionally harsh for no reason. I’m a customer for life now and will ensure I recomend friends, customers, and loved ones to have their repairs done here—thank you for looking out for me! Included is the first quote from O'Brien's over on Babcock & Huebner. Hook's beat that offer by over $500. I ended up not having any repairs done because his diagnostic was 100% thorough and it turned out to be a much more expensive issue than anticipated. The picture of the issue was provided by Hook's. O'Brien's was very sketchy and did not provide any pictures other than an estimate that double dipped in labor costs and couldn't even properly diagnose the issue.

Great customer service.Mario was great with my intake his mechanics got right to work found the issue in no time and got me on my way.If your in the medical center area this is the 1st stop you should take!

Fix your car with Paul Hooks, if you don't mind having more damage done to your car, having missing parts, broken handles, and losing covers, caps, and screws. You must also pay exaggerated charges for made-up issues or a small defect that never actually gets fixed. In short, it is incompetent, dodgy, and hazardous. For more details, here's my experience with Paul, 1. The car had minor dysfuntion, droping start-up right after fully fuelled per Paul, it needed a "purge" valve; which he then replaced for $800+ charges. __but the problem persisted... 2. So, I took it again to Paul, and another valve needs replacement: $700 charges 3. A few weeks later, check engine light on: name a replacement, AND ELECTIVELY REPLACE THE BATTERY __here's the serious problem beyond unrequired and fake charges, fresh out of Paul's, the windshield wipers not working, and the battery is mallfunctioning; the car repeatedly needs a jump start... 6. We took the car back right then, Paul needed four days to ensure what the problem was, and finally replaced the battery (with an oversized wrong one). But still hasn't fixed the wipers, and when urged to repair the wipers that he damaged while replacing the now malfunctioning battery, he ended up breaking the hood release handle with the hood jamed, thus must leave the car more days 7. Two more days, Paul and David stated the wipers can't be fixed, "it's the windshield wipers motor that's broken," and they can replace it for $700+ __interesting fact is, during the same time of fixing engine light and changing the battery, Paul then passed the car for the state inspection, despite unworking wipers and defective battery (reporting DMV for fraud) 8. Paul became so unprofessional when I asked that he fixes the damage he infected on the car for negligence, ignorance, or else. He declined fixing his mistakes, and I discovered 2 cooling hozes were disconnected. 9. Took the car to the dealer to fix the damage the mechanic Paul caused to battery and wipers, but also out of deep concern for what else could he have done to the car __turns out the windwipers' motor is working fine, but Paul had disconnected a necessary wire out of the battery for the wipers to work AND got rid of a crucial battery regulator for the battery to maintain charges. They replaced the 2 missing pieces for $900+, then everything went back to normal again, and Paul refuses to take responsibility for his ignorance and malpractice *FYI, this car had no prior issues at all and was just recently out of an extended warranty, will all previous maintainance done at the dealar *below photos of having to break into the car cause of Paul breaking the hood release handle, and while fresh out of Paul's shop, disconnected hozes, defective battery, and damaged wipers

My self & Parents are very happy and grateful for the service we received from them this location is under " new management, Manager Mario", not only did they pin point the problems with my parents van, they also gave my father a veterans discount for his service. They also replaced my motor mounts and reset my throttle body after I installed a new one where I couldn't seem to get it to go back down. My truck is running amazing now amd my engine lights finally went off after 2yrs. They did an awesome job replacing the air condenser and wheel bearings on the van. they did also show us the old parts and photos of the new ones installed. I definitely recommend this place and I just dropped my truck off to have my motor mounts replaced this morning,

The service here is top notch! I got my oil changed here and the team was friendly, professional, and incredibly efficient. I was in and out faster than I expected. What really stood out was their attention to detail; they checked everything thoroughly and even took the time to explain what they did. It’s rare to find a place that combines good quality service and speed, but they nailed it. I would highly recommend!