Cutting Edge Automotive & Performance

Title: A Tale of Two Experiences Our relationship with Cutting Edge Auto has been a long-standing one, primarily through my wife's consistently positive encounters over the years. Their reliable service and professionalism, as experienced by her, cannot go unrecognized and deserve due acknowledgment. However, my recent interaction with them paints a slightly different picture, one that necessitates sharing for a balanced perspective. In the midst of a sweltering day, I found myself in need of a Freon refill—a straightforward request, one would assume. Yet, the situation quickly devolved into a less-than-ideal customer service experience. After an hour-long wait under the punishing sun, I was informed that their Freon machine was malfunctioning and that I would need to return another time. While an apology was offered, along with a suggestion to purchase Freon independently for them to fill, the understanding seemed to falter from there. Seeking to confirm the cost of this service, given the inconvenience and previous wait, I was surprised to find the proposed charge to be $50. My attempts to negotiate, considering the circumstances, were met with frustration and ultimately, a sharp retort—"This ain't the price is right!"—followed by a disheartening dial tone. This interaction left me feeling undervalued as a customer, questioning the eagerness of Cutting Edge Auto to foster new client relationships. Despite this, I feel it's important to maintain fairness in my review, hence the 3-star rating. The respect and satisfaction my wife has consistently found with their service cannot be overlooked, and it is in the spirit of these positive past experiences that I choose to leave room for improvement, rather than outright dismissal. In hopes of a better future engagement, I urge Cutting Edge Auto to consider the full spectrum of customer service, recognizing the value of every individual's experience.

having used CEA for many years, Albert and his crew have always been a pleasure to deal with, from their knowledge and ability to get the job done at a fair and competitive price and quality of their workmanship. they have handled multiple vehicles for me and as a family-owned business they treat you as family also.

I phoned the shop looking for some help on an installation of a supercharger for my car. I spoke with Albert and he was very forthcoming about working with and installing the supercharger. He stated he probably could do it, but had never done one before. He then assisted me in finding a performance shop that might be able to help me. If and when I need work done in the Rosenberg area I would definitely give these guys a call!

This is the only place I trust with my Ford vehicles. The two brothers that run this place have always done a great job keeping my vehicles running strong. Friendly and honest service offering cost-effective solutions to my family's automotive repair needs.

Honest Hardworking and Great Experience! The team there really care about people and your car! They treat you like family. We wish we knew about cutting edge years ago! From now on we are taking all of our cars and truck here!