Absolutely terrible experience at Don’s Industrial Radiator Services. I brought my car in to get the A/C unit replaced, and what should have been a straightforward job turned into a disaster. First, they broke a bolt during the repair—and instead of taking responsibility, I was forced to pay $600 out of pocket to replace it just to get the job done. That alone was frustrating, but it didn’t stop there. The repair took a week and a half longer than quoted, with zero communication or updates unless I reached out first. When I finally got my vehicle back, I noticed they had cracked a piece of my dashboard, and it was clear they completely botched reattaching the steering column. One of the two main bolts holding it in was missing entirely, and the other was seized and loose—not even tightened properly. On top of that, two additional nuts weren’t tightened, which caused the entire steering column to shake dangerously while driving and turning. A mechanic later told me that if I had kept driving like that, the column could’ve dropped into my lap—a major safety hazard that could have caused a serious accident. This place is careless, unprofessional, and clearly not equipped to handle anything beyond basic radiator work—if that. Avoid Don’s at all costs. I’m now stuck paying to fix their mistakes and grateful nothing worse happened before I caught it.
View on GoogleDon's Industrial Radiator Services
Mechanic in Pasadena, TX
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About This Shop
Proudly serving drivers in Pasadena, NY, this facility offers specialized expertise in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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Google Reviews
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Great service, staff was very nice! I was in and out quick for a pressure test.
View on GoogleI haven't been to them in YEARS since CVS took their spot! (Still mad about that! LOL) However! I truly loved the service they gave!! Matter of fact, I came to look for them so I can get my car serviced again! And just HAD to leave a review. Anytime I had an issue, they ALWAYS fixed it. I need some work done so hopefully I'll ll be seeing you guys soon!
View on GoogleThank you guys for taking care of my wife's A/C on her BMW. One of the best experiences I have dealt with. The most down to earth and friendliest staff in the auto business. I will be returning for future repairs. Highly recommend.
View on GoogleDropped a fuel tank for a motorcycle off to have some pinholes repaired. Picked it up wrapped in shrink wrap for protection but once I got it home and unwrapped it, it was definitely not in the condition that we spoke about. Called and talked to Mr. Don who told me to bring it back and he'd make it right. Dropped it back off amd they did everything they could, but ended up that the tank was just too far gone to make it look decent again. So after all the work the did, Mr. Don still refunded my money for me. Excellent customer service in a difficult situation! Very easy to deal with and willing to make it right!
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