I placed an order online and had to pick it up in store so I chose the closest NAPA to me and this was it. I went inside and was standing around for a minute, waiting for anyone to acknowledge me. When someone finally did, he said someone would help me soon. Another minute went by and I was asked what I needed help with and I said I placed an online order. Without looking around or anything the man says there's no outstanding online orders waiting. I was confused and checked my confirmation email from NAPA to make sure I was at the right location, and I was. He ended up asking 2 or 3 other people if there were any online orders waiting to be picked up and everyone kept saying no. I was really not understanding what was going on or why no one would even look at the computer to see if they had anything in their system showing my order. Eventually a woman came to the counter and realized that my order was in fact there and ready to be picked up so she went to the back to grab it for me. Out of the 4 or 5 people working there, one couldn't be bothered to help, another was too busy talking to someone on her personal phone, the first guy I was talking to was doing what I'm guessing was inventory and didn't really want to help, so the woman that did help had to come to the front just to assist. From what I can tell, that NAPA has been there a while and I fully support small town businesses like that, I just don't appreciate feeling like a burden by being in the door.
View on GoogleAllen & Kerber Auto Supply
Mechanic in La Porte, TX
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About This Shop
A premier independent auto garage in La Porte, NY, dedicated to servicing general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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Horrible!! I picked up parts from LaPort store to take to my mechanic in Seabrook. Not only were all the parts wrong, they wouldn't deliver the right parts to the shop. After sitting at the mechanic shop for 4 hours trying to locate the right parts, I'm out the price for the wrong parts plus the cost of the correct parts. Over $600 for what should have cost me $300 . The original parts (rotors) came from NAPA and didn't last 8 months.... now this. I'll never spend another dinner with them!
View on GoogleThey had exactly what I needed for a great price! It seemed quite busy, but I didn't have to wait more than a minute or two. The worker who served me was polite, friendly, & efficient.
View on GoogleI travel all over the coast here in the U.S for work with my crew boat and this is one of the better ones. Guys and gals here are all very helpful and go the extra mile to get you your parts. Better then my home town NAPA and I love my NAPA!
View on GoogleWent there to replace my truck batteries under warranty, Ms Elizabeth was so courteous and helpful. You must ask for her. This Napa is the best one I ever been to.
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