Auto Care USA - Katy

I needed both an inspection, an oil change, and I needed to have a tire looked at that was giving me a troubling vibration. No one place usually handles all that but Autocare USA is located next to Discount Tire. The two shops have a wonderful symbiotic relationship. A service manager from discount tire looked at my tires while it was being inspected at Autocare USA. He told me that I needed an alignment. I got that done at Autocare USA before I got new tires at Discount Tire. I was done in 3 hrs. Mike Athena manager at Autocare USA was very accommodating and it was a pleasure to see how he treated everyone that walked in the door. I would not hesitate to recommend them to anyone I know.

Looking for a Trustworthy shop? Say Less! Kevin has been is the Auto Industry for OVER 15 years AND he is the General Manager! If you're looking for someone who will truly look out for you and take care of your vehicles, there's no need to look elsewhere. They perform all types of maintenance services here AND have the ability to tackle small and large automotive repairs. Setup your appointment and talk to Kevin and see the difference! When you're here your truly a part of a family! Highest recommendations!

Don’t overthink it, if you need a repair go visit these guys they are honest, fair, and will do a great job! My experience was AWESOME, and you can trust them. I took them a used car that will be purchased from a friend. They had an opportunity to charge me a bunch of stuff since I didn’t know the condition of the car but they chose HONESTY and only fixed what needed to be fixed. They are very thorough on showing you the work your car needs with pictures. Mike (General Manager) goes above and beyond explaining the work you need done. His customer service is exceptional. This Auto Care USA is a GEM. It’s hard to find a trustworthy mechanic shop that values honesty. I will be returning for any service my cars need. Make sure you go visit Mike he will take good care of you and yours.

I see that this place has many good reviews and i don’t doubt that they can do good work. However i’ve been here twice now and both experiences let me down. The first time I went I was having an inspection done on a vehicle. While they did find some of the important issues, they missed many issues with the vehicle Including a large oil leak and severely unsafe dry rotted tires and a missing gas cap to name a few. The multipoint inspection was just not as thorough as it was made to sound over the phone. The next time I went was to get my suspension checked. While they did verify my concerns, they found some other suspension issues that I was aware about but other shops I has taken the vehicle too did not express extreme concern, only minor concern with the recommendation of the issue being monitored. Auto care USA made a large point to say my control arms needed to be replaced and are “completely done”. While I agree that they should be done in the near future, I do disagree that they need to be done immediately. When I was told on the phone that I needed control arms and I asked for a video of the play in the control arms, I was hysterically laughed at and was told that’s not possible. Which of course made me feel stupid when I know the question I asked was very reasonable. When I stated that other shops I’ve been to have always showed me a video of suspension play, he miraculously had a video of the play in my control arms and sent it right over to me. So although I don’t doubt that they are knowledgeable as a mechanic shop, I don’t think I will be returning here to my automotive repair needs. Disappointed two times and being laughed at for asking a question isn’t what I look for in a repair shop.

I had a great experience at this Mechanic shop, especially working with Milad. He took the time to truly explain what needed to be done on my vehicle and gave honest straightforward advice without trying to upsell anything unnecessary. I really appreciate how patient he was and answering all my questions and making sure I understood the repairs and priorities. It’s hard to find someone you can truly trust with your car, but Milad made the whole process feel transparent and stress- free. I’ll definitely be coming back and highly recommend asking for him if you need reliable professional service!