Tony & Bros towing and repair /heavy duty towing /heavy duty wrecker

I feel like most people are pretty negative toward towing companies, and honestly, I can understand why. I’m from Colorado, where the local tow yard feels like a monopoly that treats people and their situations like garbage. But Cathy here at Tony and Bros in Galveston was the sweetest person. My mom got into a wreck here, and AAA sent out a tow truck to pick up her car and bring it to a different spot where we could park it after Tony and bros towed and stored the vehicle from the accident. Even then, Cathy went the extra mile. She made sure the tow truck driver had valid credentials before releasing the vehicle, something I’ve honestly never seen done back home. They also didn’t charge us $600 a day just to store the car. The rate was so reasonable that we even ended up leaving it there an extra day 🥲 Cathy really took care of me and made me feel like I was family. She was kind, respectful, and straightforward the entire time. Not once was she rude or condescending. Overall, it was a really positive experience, and she genuinely made an already stressful accident feel like much less of a headache. If I’m ever in a situation like this again in Galveston, I’ll definitely be calling their facility and asking for Cathy!

I am currently trying to retrieve my vehicle from this impound, and this has been one of the most frustrating and unprofessional experiences I’ve ever had. When I called, the owner (Tony) was laughing in the background instead of helping me. I explained that my ID is inside my vehicle, and instead of giving me a solution or allowing me to retrieve it, he refused to help and kept saying he didn’t care. He would not clearly explain what documents I need, would not tell me the daily storage rate, and made it seem like he was trying to make the situation more expensive. On top of that, he hung up on me while I was trying to figure out how to get my own car back. This is not how a business should treat customers—especially when they are holding someone’s property and charging daily fees. I am still actively trying to resolve this and just want clear instructions and basic respect. If you are considering using this company, be aware of the lack of professionalism and communication.

Called about a vehicle and asked a few questions and the old man that answered was super rude for no reason. I was not rude to him, simply asked questions about a vehicle they towed and he said he was gonna be “crystal clear!” Like wow! No reason at all to be so rude.

The rudest customer service I have ever encountered. I just needed some clarification on the charges, which are VERY confusing the way they document it, the lady was so obnoxious. I had to tell her to calm down I wasn't disputing the charges I was trying to understand them. She went on to tell me (very abruptly like I was calling her a liar) that she's been there for 93 years (yea with) and she personally checks every invoice she sends out. Besides the point it was there less than 2 days and was charged for 3...which I get thats their policy. RUDE CUSTOMER SERVICE!!!

Got in a car crash while visiting Galveston they towed off the car. When I went to get all the stuff out of the receptionist I think her name was Gabby was extremely nice and helpful. However the older blonde lady was a terrible miserable person. Everything she said to me was extremely hateful from the moment I walked in the door.