Southwest Auto

I’m so grateful for Justin and the team at Southwest Auto. They took their time with my pre-purchase inspection and uncovered several issues I never would have known about. Justin explained everything clearly and never pressured me - just honest, detailed information that helped me make the right decision. Their thoroughness saved me thousands. I’ll definitely use them again.

This Shop is run by a Air Force veteran and his family who care deeply about the services they provide and customers experience. If I had to drop my SAAB off for a day or more they would provide a loaner vehicle for the days that they had my car. First class service that you would never expect or see anywhere else. I found that the team was knowledgeable, straightforward and transparent. I brought my SAAB to this location many times 2018-2023. I only stopped going to this location due to distance from where I live currently. This shop and owner are amazing to say the least. 10/10. I will always remember the kindness and excellent automotive services provided.

$1,500 estimate to replace a non-existent part … Gave an estimate of around $1,500 to replace a non-existent part. Didn't fix the problem at all. Unnecessary diagnosis fees. … A) Provided the shop with a clear description of the vehicle's issue (air coming into the fuel line on top of the fuel filter) in person and in writing. B) Was charged about $300 for a diagnosis fee for an unsolicited, unnecessary, and completely erroneous diagnosis. C) Given an estimate of about $1,500 to replace a non-existent part (fuel pump in the tank). Doubled down in the shop about the misdiagnosis. They backed down only when they couldn't show me where the part was in the vehicle. The Service Manual shows the fuel pump is on the engine block, and not in the tank. D) Issue (air leak into fuel line) remained after four visits to Southwest Auto. "Will go away" was their take. E) Contacted the shop via email and phone (including one of the owners) six times. The service manager "is no longer with the shop." Didn't offer to fix the original issue, but to bring the vehicle back to repeat the high-fee diagnosis and estimate process. … Dealership's estimate to replace the fuel filter is LESS than SWA's diagnosis charges. Mercedes-Benz: "For the replacement of the fuel filter, the cost would be $290.14. This total is including labor, parts, taxes and fees." … The staff at SWA is friendly, but they constantly mention possible catastrophic issues (bad injectors, bad high-pressure fuel pump, etc.) to prepare customers for more 'reasonable' but still high charges.

I've been going to this place since I've had my first car straight out of high school. They've always taken great care of my cars. Talk to them, they're like family. They'll take great care of you, and always at a reasonable price. From my VW CC, my 91 240, and now my XC90. They know it all

I was traveling in my Winnebago View (On a Sprinter chassis) and a check engine light came on. I was on a schedule and Southwest Auto welcomed me in, diagnosed the problem right away (cracked resonator), and fixed it after waiting parts for a day. I was very satisfied with the work, the quality of the diagnostic process, and the communication with me during the repair. Thank you for getting me back on the road! I haven’t had another problem since.