Pep Boys Auto Service & Tires

My sister took her 2012 Nissan Altima for the power steering because the vehicle was experiencing mechanical issues. Auto techs skimmed through the vehicle without being thorough and without effort to find the obvious issue. They couldn't find the issue. Poor customer service experience with staff attempting minimal effort and not striving for excellence. We ended up taking it to Goodyear with prestigious service that demonstrates effort by they're ASE. I would recommend a professional shop checks vehicle by the book and by what the customer is experiencing. These techs are a joke and couldn't find the problem. I had to take it to another professional that was able identify the problem easy as 123. The power steering now works at a 100 percent. I recommend going to a solid and committed mechanic team with real leadership.

I had an appointment yesterday through car advice I dropped the car at 12 noon, approved all expenses at 1 and paid them. They updated the car is ready for pickup at 3:30 and it is to get the money from caradvice. I was waiting in the pepboys for 3 hours after they updated the system that car is ready for pickup.They were behaving as if they are doing me a favor. Very poor work quality. My car system is not reset after brake pad replacement bcoz they don’t have main mechanic. Chris also mentioned they didn’t anticipate this much work for changing brake pads on newer cars. When I was there they made a tire patch person to wait 2 hours to fix a nail. Also they give brake pads with life time warranty to a car which has its transmission blown off. Stay away from this place.Chris or Christopher was the person who took care of front desk.he talks too much and annoying. Also they want me to change tires and adding more work rather than the ones I am in there to fix.they didn’t even start working until I had to decline all the new works. Told them very clearly at the beginning that to change only the parts I am in there for. Any new work I will come back later. Pls read all negative reviews about this place. No calls were received even though they said they will call before they open the car, after they close the car , before they order the parts, after the mechanic had lunch, but no calls. They don’t have a master technician in this place. So if your car is new then take it to dealership. I ended up paying dealership 140$ to reset the brake life bcoz no mechanic shops have the device. God knows if they really changed the parts.** update 11/30/25 they didn’t change my parts ..took my money, took my new parts, gave me headache.. no more to pep boys***

John at the N. Central Expy location was so helpful and committed. I simply went in to get a brake light replaced and he made sure it was done correctly the first time. It was close to closing but I was still assisted and done quickly.

Glad Pep Boys is open on Sundays as had a large nail in my tire and didn’t want to drive too much with it. I found online that Pep Boys does tire repair w/ balancing and overall car check for $25/ tire. The manager on site wasn’t aware of the deal but honored it. A nice tech volunteered to fix my tire. Working well so far! Before & after pics (with tire plug) here.

I recently received exceptional service at Pep Boys this past weekend and wanted to recognize Assistant Store Manager Christopher Martinez and service technician Efrain Gutierrez. They were professional, thorough, and truly went above and beyond to make sure everything was taken care of. I have never had a bad experience with this Pep Boys location, and this visit especially exceeded my expectations. If you need reliable, pleasant auto service, I highly recommend stopping by this location.