Allen Auto Repair & Collision

My car had a broken side mirror and a few scratches with a small dent on the left door. I was hoping to avoid a big repair cost, and thankfully, the owner said a simple buffing would be enough. Mr.Rafi ordered the side mirror, and it arrived the very next day. The buffing and mirror replacement were all done in less than an hour! He also checked the seat height sensor for me and explained that there was no need to replace the whole unit just a small adjustment was enough. He even promised to help again if any issue comes up later. Great quality, reasonable price, and overall excellent service. Most of all, the owner and his family(?) or employees were incredibly kind and genuine. I hope I won’t need repairs anytime soon, but if I do, I’ll definitely come back here again! 🚗✨

First words that the owner Rafael said to me when I called for a quote on a full paint job for my truck was “if you don’t like it don’t pay me”, needless to say that made me confident that if he messed up the paint job he would make it right. We ended up adding on a spray in bedliner, putting in a Dashskin cover, and replacing the shroud around my blinker. He later addressed an electrical issue that may or may not have been preexisting. Nevertheless whether it was preexisting or not when I paid Rafael he pocketed it and never gave me a receipt. My paint job does not look good. There are swirls in it where it looks like they buffed or wet sanded too deep and went through the clear coat, chips and dimples are also in the paint. They did a terrible job installing my Dashskin cover, they either used something that took the paint off of it or did a horrible job painting it. It did not need to be painted in the first place. They redid it and it still has scuffs on the edges and looks tacky, I’m going to take it back off, buy a new one and put it on myself. The biggest insult throughout this process was Rafael and how many times he denied something was their fault and when proven wrong didn’t apologize or say “my fault I was wrong”, he just acted like it didn’t happen. 3 examples, he swore up and down they didn’t mess up my Dashskin and that it was sent like that when they did indeed scratch it and try to cover it up, he was certain that I did not give them the correct door bushings when I had to drive up there and in seconds I showed them where they went, lastly he told me the swirl marks were because I did not use the right type of cloth to wash it, I asked him what that was and he said a microfiber cloth which is indeed what I used. I spent $5000 with these guys and am not happy with anything they did. Also they need to pay more attention to peoples interiors, they dripped paint, scuffed trim pieces, and dropped sealant on my seat in two places. Stay away from these guys, look at the last text after I put this review in.

I really had a great experience here. I needed a considerable amount of work done after a crash and shopped around to find the best deal with someone I felt I could trust. The quote I got from Allen Auto was very competitive but in addition to that Rafael really worked with me to do the repairs in the most cost-effective manner possible. He sent me photos daily of the progress and was always accessible. In the end, I could not be happier with the work they did and would recommend to my friends and family.

I was recently in a car accident. I researched Allen’s Auto repair and Collision. I chose this place because of the reviews. I’ll be the first to say Raphael and his team did not disappoint. An amazing job is and under statement. Raphael was professional ,honest , knowledgeable and a man of his word. I would give 10 stars if I could. I will recommend his repair shop to anyone that’s looking for honest and reasonable quotes,But most importantly to get the Job done right! Pictures do not lie check below. My 23 Hyundai Elantra

I highly recommend this auto repair shop for their exceptional service and honest business practices. Unlike many mechanics who try to alarm customers into unnecessary repairs, these professionals are refreshingly transparent and straightforward. They focus solely on essential maintenance and repairs, never attempting to oversell services or take advantage of their customers. I've had multiple excellent experiences with them, consistently demonstrating their reliability and trustworthiness.