Sure Start Auto Repair

Most honest and best place to take your car. I wont go anywhere else. Sherman knows about I guess every car because I have taken him everything from Dodge van to BMW an he knocks it out of the Park. Great to find honest knowledgeable people.

We took my husband's truck here for transmission repair. We told him what we thought could be the issue. He fixed that and didn't do any other diagnostic work. Less than a week later broke down again. This man is a rip off. People said they would've told me to not take it there. When I called him he said I fixed what you told me was wrong. I said I am not a mechanic though. He did nothing to fix the problem. People like him shouldn't be in business and if I could give him zero stars I would.

We had his tow truck come get our car from side of the road. Our car started and stay running fine with a loud knocking noise. He called and said that our motor was blown, and metal shavings in the oil. My husband checked the oil before it got towed and at that time there was no shavings in oil. The guy that owns the shop won't even call for our claim so I can get a rental. He's really hateful guy, and I feel like he is not being totally truthful. We are going to have it towed to a different garage. I would not really recommend this garage. He is in no hurry and wanted us to pay out of pocket for a rebuilt engine, and we have a warranty that covers it. Big joke! Not good customer service!

Just got in to town for vacation and AC just stopped blowing cold air. Sound familiar? I checked all my fuses and relays. Did all kinds of research on the Internet to determine that I have no idea what my issue is and that the fix was likely out of my league. Of course the Ford dealership was booked 2 weeks out. Another place we called didn't have any availability the week we were in town. This is where Sherman, the Manager at Sure Start saved us. I called Sure Start, Sherman told me to bring it over and that he had 3 customers ahead of us. Having limited other options, I drove over right away. Pulled up to find him working outside on another vehicle. He took a quick break to diagnose my problem and within 10 minutes verified that my freon was good, however my AC clutch on the compressor was bad. He took the time to show and demonstrate the issue to me. He immediately called a guy and found a compressor, quoted me a reasonable price, told me to drop it off the next day and told me when he would have the work done. In the end, he had it fixed when he said it would be done and the price was right. I found Sherman to be a straight shooter, tells you like it is, and is of integrity. While this is definately not your dealership service mechanic (a little bit off the beaten path and garage has alot going on), Sherman helped us out by giving me confidence in his work, setting expectations and delivering on those expectations at a fair price. Rally appreciate what he did and now we have AC for the remainder of our vacation and the ride home. Thank you Sure Start!!!

Well of course everything sounded good when I first took my car to Sherman, I had a bent subframe, front. Long story short, they put a different subframe in the car, with different control arms. The bushings were so worn out they were non existent. Now any decent mechanic would have at least put new bushings in, but I got rear ended with a $1300 dollar ticket, and my car is at another garage getting fixed, right this time. Shady ain't the word for this guy, I've heard this happens to a lot of people. What happened to integrity and honesty? I would not recommend this con man to anyone.