After reading the reviews I will admit I was nervous but I can honestly say this team is amazing. The night of 2/16 my daughter’s car was towed to this location. She had 2 flat tires from a pothole on her way back to college in Maryland. Tues morning I did try calling but couldn’t get through while I was on my way there. Getting there Meklo (I hope I didn’t butcher his name) informed me there was only one mechanic and he had a full load already booked. After trying to get the car towed by AAA which was an extra long wait Meklo saw they had the tires there and told me he would keep me informed. This was 8am and by 0945 my daughter’s car was ready. When I arrived at the shop there was only 3 employees there one for a certain area. The fact they tried and knew of the situation I was in getting my daughter back to school I can’t say thank you enough. To all the bad reviews, I wasn’t there for their experiences but I will say this. We all need to have some kind of grace. When working in customer service just because someone is not smiling all the time or only bending to your beck and call we all need to remember staff has to practice the company’s policies and not disregard their other customers. Sometimes you have to wait 3-5 hours especially if there is an issue with staffing or if you are a walk in. I’m so grateful for all the assistance and different ideas, along with being patient with me trying to figure this urgent situation out. Thank you to the 0730 staff at the Willow Grove location.
View on GoogleAAA Willow Grove Car Care Insurance Travel Center
Mechanic in Willow Grove, PA
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About This Shop
Providing reliable, high-quality auto repair services in Willow Grove, NY, this shop specializes in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 7:30 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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Came into the store expecting to need a new battery. They checked it before doing any work and found no problems, I appreciate the honesty!! Matthew & Hakeem were friendly, professional, and honest! Great experience!
View on GoogleI was thrilled to go in today. At times the front staff can be a "little less friendly".. I had to return because the IdentGo staff were on lunch.. when I returned, I found Antonio. He was warm, welcoming full of smiles annddd this time I actually had someone who didn't mind chatting while I was serviced. I can't express enough how much it means to encounter someone that's patient, has a warm smile and practices good ole' fashion customer service! It reminds me of the AAA my grandpa used all those years ago.
View on GoogleWent there to transfer a title and tag from my late wife’s antique car. Amira took great care of me! Went above and beyond! I recommended her! Thank you!
View on GoogleWent there for an international drivers license. Antonio was the best. Very quick and efficient process. Antonio was helpful.
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