Plymouth Auto & Tire Center

My husband and I always receive professional, friendly service when our cars are in need. We get up front communication and estimates from the team, so there are no surprises when it is time to pick up the car. I am so happy that I "took the chance" the first time I used them, and that we now have a local garage with a great team to rely upon for our car care.

DO NOT BRING YOUR BMW HERE! Brought my car in for an oil change today and to see if oil was why the valves were causing the tapping or if it was the VANOS(part of the vvt system) when oil is low on any n52 engine the vanos is known for a tick sound similar to a valve tick. If it is the vanos it needs to be ran for the oil to get where it needs to be. Any master tech knows this( 11 years in the auto industry) so in the process of changing the oil the filter cap somehow broke, no biggie right? Wrong charged 100.99 for a part thats 45.99 no labor needed you twist it on. The they proceed to stip the new part! They tell me its not the vanos ,and honestly looked like they didnt even know what it is, and that its the valves. I walk out and notice the stripped brand new part and go in to tell the them about it and they just look at me like im lying. To and insult to injury I drive the car home and guess what? The ticking goes away because its the vanos. I'll leave the pics so everyone can see that this shop is no better than jiffy lube. Notice the shady stuff on the invoice as well? CUSTOMERS BEWARE!

They do basic work quality. Nothing special. But their communication with customers is so lacklustre that it is embarrassing. There’s no organizational skills or ability to have customer service. My experience centred around a very basic oil change, which was pre-scheduled with an appointment. After five hours of going back-and-forth over the phone I was lied to about the status of my car due to a miscommunication from Plymouth auto. Used to be a repeat customer of this place. A customer service has gone downhill.

John and the crew at Plymouth Auto and Tire are truly exceptional people! I received service above and beyond the call of duty recently and thought they deserved special commendation for their efforts. I went in there this past Saturday afternoon after my brake lines blew out (on the Schuylkill, no less) and told them my car was scary to drive. Well, they brought me right in and put my baby up on the lift right away. Initially, they told me that they were too backed up for a Saturday afternoon and that they would get to it first thing Monday morning. I told them that I planned to leave first thing Monday morning on a road trip to Michigan. I nicely asked them if they could repair my car by Monday morning and that if they could I would really appreciate it. I left my car with them and they let me use a loaner car for free which was really quite nice! I didn't even miss the car show in Hatfield that night that I was planning on going to. Before I even left from Blue Bell for the car show in their loaner car that same evening they called and said that THEY PUT AN EXTRA MAN ON THE JOB AND STAYED AN HOUR EXTRA after closing just to get the job done! WHAT GREAT CUSTOMER SERVICE!! After the car show was done in Hatfield, I returned their loaner car to them in Plymouth Meeting and then paid for and picked up my baby, a 1996 Cadillac Sedan de Ville so I could drive it on my cross-country trip to Arizona! THANKS SO MUCH, GUYS!! You are the best and I will be recommending you to all of my friends and family! You truly earned this 5-STAR review!

Great service. I had an emergency oil leak and they were able to take me quickly, resolve the issue and ensure everything was degreased. Great communication. Shout out to Mike!