I brought my car in specifically for an airbag/SRS light diagnosis and was told they could handle it. After the appointment, I was informed they don’t have the necessary tools and would need to involve a third-party diagnostic company. This limitation was not disclosed up front, which is the frustrating part. I was fine paying for their own diagnostic and had only asked to be kept informed if it exceeded an hour. Instead, I was told a third party would be required after the fact, and I was still charged a full diagnostic fee even though no new information was provided beyond what I already knew. The issue isn’t that they can’t do SRS work — it’s that this wasn’t communicated before accepting the job. Clear expectations up front would have avoided the frustration.
View on GoogleJohn's Service & Towing
Mechanic in Levittown, PA
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About This Shop
A trusted independent automotive service facility in Levittown, NY, specializing in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 4:30 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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Just picked my Subaru from John's and could not be more happy!!! Great customer service and fantasic workmanship!! I will recomend John's Auto Body to all friends and family! Thank you very much John and crew.
View on GoogleTechnician was informative and knowledgeable, he communicated what was needed and made the repairs in a reasonable time. Very happy with my experience. I will be back.
View on GoogleGreat quality Serivce Rep. I had work done from my insurance claim and I wasn’t able to make it to their shop before close of business, so they were able to take my payment over the phone I would pick up my vehicle after I got off work. When I arrived I found my car clean tire shine and washed 🫡and fixed no issues from the work done for my claim. A company above and beyond! I will be getting Serivce from John’s again ! If you are seeking a place for your vehicle to be treated like it was there own vehicle this is the place 👍🏾✊🏾
View on GoogleGot me in and out same day with my repair! Cant thank them enough. I’ll continue to go here for work on my truck!
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