Pennsylvania Tire & Auto of Drexel Hill/Lansdowne

I went to Pennsylvania Tire & Auto, located at their Lansdowne location at 2319 Marshall Rd for a inspection and oil change on 8/14/21 from 8-3. Was told I had a bad wheel hub bearing front drivers side & was charged $395 to repair it. I have been back to this shop 3 times since they initially worked on my car. I called & reported my brakes were acting and sounding weird & expressed concern on 8/16/21. On 8/17/21, I left work early, the car wasn’t making the noise it had been & when assessed, the problem was not identified. After leaving my ABS light came on. On 8/19/21, I left my car at the shop from 12-4. They were too busy to fix it on this day & stated that the wheel hub bearing they installed was defective & would be fixed at no charge. on 8/28/21 I left my car there from 8 till 3. When I picked up, I heard different noises then the one before On 9/1 another mechanic showed me that there was no bolt in the caliper housing another one was loose. This was the located on the same wheel they worked on just four days prior. Two other mechanics found no identifiable damage to they old wheel hub bearing they initially replaced. When I asked for a refund, they only offered to cover the new bolts installed. I rarely complain but this was too much. What about the wear and tear put on my car not to mention, the loss of money, time and my life being put at risk! Incompetent at best, shady at worst! Beware

Arriving for my oil change three weeks after scheduling, I waited an hour before asking the status. They told me they were waiting on the filter to arrive. They drained the car and removed the filter before determining they did not have what they needed to proceed! Close to two hours in, I asked for a third time if the part was arriving. Robert mocked my hearing impairment by saying, "look behind you, there's the delivery truck. YOU CAN SEE, CAN'T YOU?!?" Two hours and 15 minutes after arrival, I left to never return. I refused their offer of a future free oil change, I simply don't want to ever deal with them again.

Robert and the team provide excellent service. Always pleasant, prompt, and professional. I highly recommend their services for anyone looking for a good local repair and maintenance garage.

I came here with a flat and my tire off the rim on my lunch break and the guys here mounted my tire back on and had me on my way in 30 minutes. Thank you all so much for your help. I really appreciate it.

This afternoon I took my car to Pennsylvania Tire and Auto on Marshall Road to have my tire plugged from what I expected to be a nail. I called ahead of time and spoke with Chris because I would be leaving on a quick lunch break. Chris was professional and helpful on the phone. When I arrived I was greeted by a very happy gentleman behind the counter who took my car right away to be serviced. After waiting a few minutes he took me to the back and showed me exactly what was wrong (nails of course!) but also showed me some other potential issues with my tires. My car was serviced in under 20 minutes and everyone was so kind and welcoming. When my car was finished and I went to pay, my invoice was zero. Not only was the staff professional and friendly they took time to engage and knew I worked at the local hospital and thanked me for doing my part. Today they were the real hero’s. It’s not about the monetary part, but the compassion, gratitude, and professionalism they exhibited today. 5 stars for sure! Thank you so much!