Chapman Ford of Horsham Service

I will be honest about my experience. I bought my car here, and before the purchase, everyone was very kind and friendly because they wanted to sell the car. However, after I bought the car, their attitude completely changed. They became very unfriendly, and the people at the service center front desk were especially rude and unpleasant when checking customers in. It was unpleasant enough to make me feel very uncomfortable. I am very disappointed with the customer service here.

Not sure what all the bad reviews are about but since I bought my car at this location, I have been here twice for service and left happy each time. I live almost two hours away and still chose this location because of the good experience I have had with them. Angie in service is wonderful. The service guys do a great job. They took care of my Bronco, replacing the windshield, an oil change, and standard inspections for less than other locations quoted me. They got me a ride to get lunch while I waited. They record videos of your car and update you on everything. Highly recommend Ford of Horsham.

We visited this dealer on a Monday, around 11:45 am. I submitted a request to test drive a vehicle on their website early that morning (never heard from anyone). After our errands we're completed, my wife called the store....the person she spoke with said to come on in and she'd have the vehicle ready for us. We arrived about 30 minutes after that call. The vehicle was not ready. We walked into the Jeep store (as we were directed to by the person my wife spoke to) there were 3 'sales people' sitting to our right focused on their computers...none even looked up when we walked in. None were on their phones. We walked around the showroom, looked at 2 units, no one looked up or asked us if we needed help. The 2 people at the 'finance' desk did not look up at us either (one behind the desk, the other waiting for his deal to be completed?)...my wife finally went over to ask someone for help. The person she spoke to (I cannot recall his name), did help us. He had to walk over to the Ford store to get the keys. We test drove the Jeep we wanted to. We sat with salesperson and discussed our mechanical concerns we had with the unit in question. We did not discuss numbers/amounts as we did not bring the Vehicle we would be trading in. After a week or so, we can rec'd an automated email from the GM. The usual follow up email....I responded to his email and described in greater detail our experience at this dealership....as of this review (10/28/22), I have not received a call or email from anyone at this dealership. Keep in mind, we went to this dealer on a Monday...not a Friday or Saturday...and still received such poor service. This is why they are receiving such a poor review. I cannot see us doing any business with this dealership.

Larisa Cusato is tops as a my ford service rep.She keeps me informed and is a reliable source of information on all aspects of service for my vehicles.You can drive with confidence with Larisa on top of your service/repair needs!

I have service scheduled at 9:30AM, it’s 2PM and they can’t tell me anything yet it’s like my car I hostage there. It needs some simple stuff and they are like we don’t even know what up with it and where is it, and have no idea when we’ll know. I hope it at least gets fixed but I can see why they have bad reviews.