Tire Mart

INCREDIBLE & PROFESSIONAL SERVICE! After a fiasco at another car shop, I drove here and they helped me out right away. AAA approved State Inspection and repair service. CUSTOMER REVIEWS SAY IT ALL! SKIP THE CRAZY AND GO HERE WHEN IN HARRISBURG ;)

I made an appointment on Thursday 5-22-26 to put 2 front Tires on my car . When I arrived there, I checked in . I told them that I wanted the 2 new tires put on the front , they told me that my 2 back tires were worse than the Front , so they put the new tires on my back of the vehicle. Now my car is a FRONT Wheel Drive! Why would you put the new tires on the back of the vehicle? it has been raining since and when I am driving the car, I am having issues pulling out at stop signs and when I pull out my front tires are spinning to pull out. .. THIS is Ridiculous. My mechanic, other people who know about cars have said that doesn't make sense! What kind of Mechanics do you have working there? They obviously don't know what they are doing. I paid $264.54 for the 2 Tires .I will be going to the Better business bureau and I will be letting everyone know what kind of business you are all about. Putting Customers at Risk of Injury. not to mention an accident. because you put on bald tires on the front and put the new Tires on the back.

To the Management of tire mart I am writing to formally express my dissatisfaction with the service I recently received at your facility. While I found your tire pricing to be fair and the quality of the alignment work satisfactory, the lack of internal communication and failure to follow specific instructions have resulted in a significant loss of value for me as a customer. The Issue: Failure to Follow Service Instructions My instructions for the tire service were specific: The "good tires" currently on the rear were to be moved to the "front". Two "new tires" were purchased from TIRE MART and installed on the "rear". The worn front tires (which had inside wear due to faulty struts) were to be "disposed of". Instead, your team disposed of my good tires, moved the worn tires with inside tread damage to the rear, and placed the brand-new tires on the front. I only discovered this error two months later during a visit to my original mechanic. Because your team also replaced the front struts and performed an alignment, the decision to keep the damaged tires on the vehicle was not only a breach of my instructions but also a counterproductive repair. 1 Communication Breakdown It appears there is a significant disconnect between your front counter staff and the mechanics in the shop. Whether this is due to a lack of automotive knowledge at the counter or a simple lack of care, the result was a service that did not meet the requested specifications. When a customer pays for a "set" of repairs, they expect the staff to understand the mechanics of the job they are invoicing. 2 Financial Inconvenience Furthermore, I found the 3-4% surcharge on credit card transactions to be a significant deterrent. On a bill exceeding $900, this is not a negligible fee. In an industry where repairs and parts are expensive, treating a professional shop like a "cash-only" business is highly inconvenient for the customer and lacks the professional standard I expected. My Conclusion As a result of this experience—specifically the loss of my good tires and the frustration of having to double-check basic instructions—I will no longer be bringing my vehicle to your shop. I believe in "getting clarity and asking questions," but that responsibility also falls on your staff to ensure they are executing a customer’s request accurately. I am providing this feedback for your awareness, though I recognize it may not change your operational model. In an industry where many customers lack technical knowledge and rely entirely on a shop's integrity, a business like yours will likely always have customers. However, as a customer who does understand the work being performed, I find this experience disqualifying. You have lost a client who was willing to invest significant money into their vehicle at your establishment. I hope this serves as a reminder that "clarity" is a two-way street, and your staff must be more diligent in understanding and executing customer requests. Sincerely, Unhappy

Brought my car in for an oil change and was pleasantly surprised! The employees were all so friendly and welcoming and they had me back on the road quickly. Thank you so much for a great customer experience. 🙏

I've been going to Tire Mart for at least 18 years. They have never pressured me into purchasing services or repairs I didn't want, and they routinely come in under the estimated cost at checkout. I highly recommend Tire Mart if you're looking for honesty and integrity when it comes to servicing your vehicle.