Springfield Mitsubishi Service and Parts Center

I agree with the last recent post. I went in to get my FCM checked the end of March. Frank said we did a diagnostic and we didn’t see any damage but sometimes it just need to be calibrated. But you have to come back on a sunny day and leave it. He also said it may not be covered. I scheduled about 3 times and it rained or was cloudy. So I finally get a sunny week and scheduled. I called the warranty team and spoke with a female who said the notation did not say they found damage so it should be covered. She also said the FCM issue is a Mitsubishi problem because other customers have come in with the same issue not knowing it was such a sensitive location that can cause issues. I go today. I was prepared to wait had no issue. He says we checked and there’s damage it will be over 400. I’m like no, I checked with the warranty group AND you said before there was no damage. He cut me off, saying he didn’t say that and he’s not sure about that. But luckily I keep my service records and same person checked it before. If I have damage all of a sudden then that is more than suspicious. I try to find the good but now my DEALERSHIP thoughts are back in play

They were amazing! The figured out in a couple hours what multiple others couldn't in 8 months! (Literally) ... I didn't have wipers for 8 months (even after spending $2000+) but drove out of their service center today with working wipers! They went over everything with me prior to doing the actual repair and explained it all to me! I will def go back with any other issues! I highly recommend them!

I had a very disappointing experience with the service department at Mitsubishi in Yeadon, PA. I brought my vehicle in on Friday for a key replacement, rim repair, and an oil change. I understood that rim repair could take a few days, but once I was told the rim repair was denied, there was no reason for my vehicle to still be delayed for basic services like an oil change and key replacement. The biggest issue was being told that “cosmetic rim damage is not covered,” when my contract clearly includes Tire & Wheel coverage with cosmetic repair. I had to advocate for coverage that I already pay for, which should never be the customer’s responsibility. To make matters worse, I was told I requested a rim replacement—which I did not. I specifically requested a repair. This miscommunication led to further delays and frustration. My interaction with the Service Manager, Steve Cravotta, was also unprofessional. He did not properly identify himself when answering the phone and questioned me when I asked for compensation due to the inconvenience. At one point, I was even told I “did not have to leave my vehicle,” which was inaccurate given the services requested. Overall, this experience lacked clear communication, accountability, and professionalism. Due to this, I will not be returning to this service center. I hope this review helps others make an informed decision.

This service and it is a big scam Please take your car somewhere else to get it checked out before taking it to the service center because they will intentionally do something to your car so that you have to pay more. My son was in a minor accident went to get his car checked out and one of the mechanics cut his wires from his harness and then hit them up underneath his engine. Do know I have reported this company to the customer protection agency and to the State District attorney. It makes no sense how a person has a bumper to bumper warranty and you still charge them $390 for a diagnostic! Consumer please beware

I’ve been experiencing issues with the wheel alignment after one month of purchasing my vehicle. I took it here several times and they told me there was nothing wrong with my car which was a lie. Thankfully, the corporate office took my complaint and referred me to Cherry Hill Mitsubishi. My car did need a wheel alignment and it was completely covered under warranty! Frank and Steve were trying to get me to pay the 150 dollars to check to see if I needed a wheel alignment which I did. The decorum of this place is tacky. They are a bunch of scammers and bold-faced liars. I wouldn’t send a stray animal here!