Brookhaven Tire & Auto

I’ve waited to review this in hopes the owner would respond to me but she hasn’t. Do not I repeat do not use this shop. My son took his Audi there for an oil leak and sunroof leak no lights were on the dash and the car was driving fine when he dropped it off Picked it up from the oil leak repair the coolant light was on, check engine light, and ECM light. He took it the next day back to get the sunroof repaired and told Michael about the lights on his dash and the car wouldn’t go past 4000 rpm and driving in limp mode. Michael said they would look at it. My son picked up the car the same day from the sunroof leak and Michael said the lights should go off and there was probably just oil on some wires. First, I’m not stupid and was not settled with this response. I called the shop myself and told him if the car doesn’t start driving better soon we would be bringing it back for them to correct whatever they did. He tried to say oh well it’s an Audi they have issues to which my response was well none of these lights were on when we brought the car in. Two weeks we waited to take it back to Brookhaven and in the meantime went to autozone and had them run diagnostic. There were two pages of issues. Took it back to Michael and after about an hour he tells my son he doesn’t know what’s wrong and take it to the Audi dealership. I my son went straight there. The Audi service in 30 minutes sent my son a video and explained what Brookhaven messed up which was pretty much every wire and hose that Brookhaven messed with. Things not plugged in at all, some wiring complements in the wrong spot, tha ir intake not bolted all the way down allowing air flow, and the coolant line plugged in the wrong way causing a huge kink. The original Brookhaven bill was $2,700. We paid Audi $575 for them to fix Brookhaven’s mistakes. I called and was able to get in touch with the owner and we emailed back and forth. She agreed to reimburse the $575. My son picked up the car from Audi and finally it was driveable. It kept however leaking coolant and fast the Audi service guy Jon said that they would need More time to fix the coolant issue and just wanted to get the car running properly. In about 1-2 weeks time my son was able to take it back to Audi. Jon stated that because Brookhaven had put the coolant hose back on wrong that goes to the engine it caused the water pump to go out cost for that repair $2,700. I have called and email the owner Gina now with no response so I’m turning to here and every University of Oklahoma Facebook page and Instagram which I am a part of which is many. I’m attaching invoices and photos. I have two videos from Audi service that also prove how Brookhaven messed up my son’s vehicle and to hold the shop responsible for the second Audi repair for $2,700. If I don’t have a response I guess small claims court will be the next route

Went here based off of Discount Tires recommendation because they broke off multiple lug nuts during a tire change. Ended up having all 6 lugs replaced on the damaged hub, then two more broke off the same hub within 2-3 weeks of them repairing them and now they are refusing to fix/re-fix it… even for the time being just to get us back on the road so we can take it elsewhere. Not only very unprofessional but extremely inconsiderate, considering they were the ones who fixed it. The customer service was by far the worse we’ve received. At the least, Discount Tire was trying to help where they could. We will not be using them again since they can’t stand by the work they did only two weeks ago. Side note and transparency, they did mentioned that eventually this could happen again. However, we didn’t expect it to be within 15 days, and if that was the case, we wouldn’t have paid $400 to fix it. And if they would have felt it wasn’t going to last more than a month they should have been honest and sent us elsewhere. Honestly it lacked integrity and customer care/concern.

Brought in a trailer tire to be assessed for a possible leak. Trailer tire is rated at 80 pounds, which is normal for trailer tires. They only filled it to 30 pounds and told me it was good to go.They have no clue what they're doing. I called back asked for the owner contact number, they disconnected my call and refuse to answer any of my call back calls.

Mixed feelings because yes, they do good work, but they like to lie about needed repairs to up their ticket. I’m not talking about small fixes either, they said I needed a new water pump because it was leaking from the weep hole, totaling around $1,400. Told them no and took their diagnostic/quote to triple A on Main Street (highly recommend and you don’t have to have their insurance to go there). They ran a compression test and called me to say there was no leak whatsoever and no need for a new water pump. I’d give yall a 5 star for the work done but lying to your paying customers is wild, that’s definitely not how you build customer loyalty. Do better👎🏼

These guys will take care of you. I had weird sound coming from my front wheel after tire rotation from Discount Tires. Went back to Discount Tires, they were not sure what the problem was. They recommended me to take my car to Brookhaven Auto and have them take a look. It took no more than 30 mins for Brookhaven to figure out the issue. They called Discount tire for me to explain the issue so they could fix it. They did all this for me for FREE. I will go back to them for future issues.