Tuffy Tire & Auto Service Center

I had a great experience at Tuffy Tire & Auto Service of Gahanna today. Mike was incredibly personable and made the wait feel less like an appointment and more like catching up with an old friend. I originally chose them for my oil change because their pricing was better than my dealership, but I didn’t expect to actually enjoy my time there. The technician was also far more thorough than what I’ve experienced at the dealership. They completed a full inspection of my vehicle and provided photos and pointed out a few minor issues I should keep an eye on, which I really appreciated. Overall, I’m very impressed with the professionalism and courtesy of the entire team. I’ll definitely be recommending them to my family and friends—skip the dealership and come here instead. Thanks again for such a positive experience. I’ll see you in October!

We’ve consistently had great experiences here. Their prices feel fair, and they’re always easy to work with. The whole process is simple and straightforward (booking is easy, and when they send over what needs to be done, it’s clear and easy to review and approve.) Most importantly, we trust them, which goes a long way with car repairs! Would definitely recommend.

Today is the day my nearly 15-year relationship with Tuffy is ending. Every car I’ve ever owned has been serviced here, with great customer care and honest communication. Lately this hasn’t been the case - whether it be short staffing or just a refusal to hire office staff, the manager is constantly overwhelmed and seems to have not a clue how to organize himself or provide better customer service. I called on Wednesday before dropping my vehicle off to be sure it could be serviced/looked at on Thursday. Described on the phone that I think it’s a specific part based on the manufacturer’s advice, and that I also needed my brakes serviced. Get a verbal confirmation & hurried off the phone that they can do it. Drop the car off at 8am Thursday, haven’t heard anything by 3pm so we give them a call. No work has been done - okay, sure, I’ll let my manager know I’ll have to work from home again. 4pm Friday rolls around, haven’t heard from Tuffy all day. We call them ourselves again, and the car has still not been touched. It was test driven and we were told “it’s the transmission so I wanted to call you before doing the brakes”. When, exactly should we have expected that call? 2 full business days and not a damn thing proactively communicated or done to the car, so we deny all services and just go to pick it up. No apologies made. No attempts at salvaging the frustration caused. I walk in to my keys being dangled by Mike, and per usual, too busy to actually provide me any sort of decent customer service. Extremely disappointing. Update: Took the car to another local shop, tire pressure issues that Tuffy had previously “inspected” and cleared the sensor for on a different visit was apparently a nail stuck in my tire. Brakes were replaced - opposite end of the car from what Tuffy had recommended. Generally got more confirmation that my car hadn’t been properly serviced or looked at previously.

I was pleasantly surprised when I pulled into this Tuffy parking lot. I was coming home from work and hit something (unknown) on I-670. My car was rattling and I was so glad to see this Tuffy Service Center. I met Michael, the manager, and he kindly had one of his workers, a nice young man, place some ties to hold up the plastic panels that had loosened and were flapping while I drove. I was taken care of right away and not even charged. As a single woman, I was so relieved to have my car fixed. I will now make Tuffy my regular service center....kind, friendly, efficient and right in my neighborhood. Thank you for such a fine place with good people and great customer service.

I recently had my RAM 1500 in for brake and exhaust service and I found the Gahanna Tuffy location to be very professional, honest and fairly priced. It’s a rare and nice experience to find a trustworthy garage that does quality work and provides good value. Extra points for the friendly front desk staff. I’ll definitely be back the next time my truck needs maintenance. Highly recommended!