German Autowerks

Have had multiple large services done on my vehicle, and am always pleased with the attention to detail in their work. Despite being prepared to have an entire timing chain service done, they found the components inside to be newer than the mileage would suggest, alluding to the job having already been completed. Overall great experience and I will continue to my vehicles here in the future.

At first the experience with German Autowerks was great then I had an issue with them not finishing the job before sending me home with my car. They had my car for a week before they stated the car was ready for pick up which it turns out it was not. I picked up my car on Friday and noticed all the issues Saturday morning when i turned on my windshield wipers and a piece of plastic flew out, part of my shroud. After popping the hood it was easy to notice a lot of work was left undone or done very poorly. They lost my battery cover. They broke the shroud for my air box and didn't even attempt to reattach. They left air sensor unplugged. They left a piece of the air box under the windshield wiper. The didn't reinstall the clamp on the MAP sensor correctly. They also didn't bleed the brakes properly after installing a new brake booster. I needed my vehicle so I finished the work that I paid German Autowerks to do. The Monday following was the first day they were open for business and I contacted Terry, one of the owners, to discuss this issue. He requested that I bring the car back and they would fix the issues. I told them that i had to fix the issues myself as I needed my car and they were closed on the weekend, not to mention they had my car for a week and couldn't complete the work correctly. I asked for a partial refund since I had to finish the work that I paid them for and to cover the cost of damaged and missing parts. At that point German Autowerks became very unprofessional. I will not do business with this company again due to the inability to complete the work they were paid for and the lack of customer service when they made a mistake.

German Autowerks were able to get us in right away for a pre purchase inspection when I called. John looked at the car and gave us all the information we needed and took extra time to go over his opinions on the car. Unfortunately we live 2.5 hours away or else we would definitely come back for service.

These guys are awesome! Very helpful and knowledgeable. They helped diagnose some problems on an older Passat and were very honest. Thanks Bob!

A diamond in the rough- rare to find a group of people that go above and beyond for their customers but this is hands down the best auto service company I have ever dealt with. We live over an hour away, and the staff stayed late the last day of buisness before Xmas so we could check out an amazingly well priced used VW Beetle for our daughter. They were friendly, knowledable, honest and straight forward about their cars for sale and we bought here after looking at multiple dealerships previously. The people here make the difference, and you would be hard pressed to find any company with a better group than German Autowerks. We had a question about a month after our purchase and stopped by the shop and everyone was exactly as helpful as when we made a purchase. They genuinely care about their customers and their jobs and it shines throughout the shop from the mechanics that came outside to demo the answer to our question, and to the friendly front desk people that greet you with a smile. Bob remembered our purchase and asked if our daughter was surprised...she was there this trip and got the chance to tell him herself that it was "the best Xmas ever and she LOVES her VW Beetle" Thank you to all at German Autowerks- We will make the hour+ drive for any service needs in the future because that is how highly we value the staff and service we received - you can trust German Autowerks cares