Westchester Toyota Service & Toyota Parts

Would any of you believe that getting a tire rotation and state inspection took 3 hours? You would think there was something wrong with my car, but it was perfectly fine. I've been coming here for 3 years and can confidently say that I consistently get mediocre service. All the advisors are great and very attentive (for the most part), but I cannot say the same about the technicians. Even after I answered my notification immediately to accept the tire rotation service, it still took over an hour (after the 1+ hour for the inspection) and the excuse I got was "the techs move down the line to service other vehicles while you respond.". I cannot stress how inefficient this is. If I have an appointment, there should at the very least be some sort of grace period the tech waits for my response (5 min?) and then continue servicing my vehicle. What is the purpose of making an appointment? Either they are accepting anyone who drives in (thereby making appointments obsolete) or they are working so slow that they inevitably get bottle-necked by customers. Even if I cut them some slack, I always find myself having to get up and speak to someone for an update on my vehicle. I always come with the earliest appointments and have ALWAYS left in a worse mood than I came in.

They'll damage your car and lie to your face about it. I brought my newish (2024) car in on 6/30 for covered maintenance. Upon pickup, I immediately noticed three fresh scratches on the front driver side. I asked to see the intake video, knowing it would prove they weren't there before. They told me to wait and disappeared to the back office. After twenty minutes I asked another rep to find my advisor. She came out with two mechanics and we watched the intake video together. It clearly showed NO scratches before the servicing. Instead of owning it, they insisted the footage was "too dark to be sure." I pushed back and asked to speak with a manager. Five minutes later, a manager came out and we walked over to my car, looked at the scratches, and watched the video. Same result and the same "too dark to be sure" excuse, basically telling me not to trust what was plainly visible in the video. I asked what they do in a situation like this where a car has been damaged. The manager said he'd need to contact whoever manages the cameras "in the back" to find out how it happened and that could take a few hours. They were just stalling and wearing me down instead of admitting fault. It was an effective strategy for them, though, because they essentially won. I didn't have time to argue over a couple hundred dollars in cosmetic damage. But it's absolutely mind-boggling that a Toyota service center would damage your car and then lie to your face about what their own intake video captured! If you bring your car here, document everything before you hand over the keys so YOU own the evidence. When they damage something, expect denial and delay, even with proof staring them in the face.

I always believed Toyota stood behind their products. Not this dealership. Purchased a battery for my sequoia in July. The battery didn’t last 6 months. Totally dead. Cannot charge the battery. The battery charger and a battery tender both show the battery is defective. Reads 2.7 volts on a meter. I took the battery to the dealer to get tested for a warranty claim. They said we need your vehicle here to test a battery. They cannot test a defective battery without the car there. If I could get the battery to work I would. They said we cannot help you. I highly recommend you DONT use Westchester Toyota for parts or service. Their staff is very unprofessional and clearly not willing to stand behind their products. Why say it’s an 84 month warranty if you will not even test it after 6 months. I would say you can come tow the vehicle there if you need it. Because this battery will not start the car no matter what you do. Pictures bc u can test a battery out of a vehicle. They just don’t wanna stand behind their products!!! 3rd picture in is the battery that Westchester Toyota will not replace or test for that matter. last picture is what a good battery looks like. And Toyota. It turn the motor on at 13.6 v. don’t wanna hear it’s not 14. You would know if you tested the battery you gave me. If I could post a video I would show you a video of your battery with the volt meter and how it won’t even click. And a video of the battery I had to buy from autozone for another $250 dollars and how the car turns over/on like it should. Send me ur phone number I will gladly show u both videos of the battery you won’t stand behind and a autozone battery that does work turning on my sequoia!!! I really look forward to you answering this review like you have to ur past reviews……….

I recently had my vehicle serviced, and I want to give a big thank you to Andres Martinez, my Certified Service Consultant. He was extremely responsible, professional, and very helpful throughout the whole process. He understood that my TLC vehicle inspection timeline was urgent and did his best to help speed things up and keep me updated. I really appreciate his effort and clear communication. It’s not easy dealing with TLC-related timing pressure, but he handled everything very well and made the process much smoother for me. Excellent service overall—highly recommended!

Worst Service Ever!!!!! Who waits 3 days to get maintenance done and an issue is not critical. If you don't have right mechanic just communicate we'd be more than happy to just go to another dealer. I had an RCTA off alert in my vehicle and also scheduled maintenance. I booked an earlier appointment at 9am in the morning. I showed up at 8.45am to drop off the car. A different advisor showed up to receive the car not the one I requested. They kept the car for 3 days with no communication whatsoever. Every time I called the store they're like Esdras is not available at the moment can I take a massage for you. He will get back to you soon. The same story went on for 3 days, never received a call from the store. The only update I get If I took a cab and physically went there. I wasted three days without my car and without my issue resolved. Worst Professionalism.