Jack's Repair And Road Service

Honest, knowledgeable, and easy to work with. I originally went to them for heavy equipment repair and line boring work related to a broken backhoe component. They took the time to properly evaluate the part and explain the situation in plain terms. Although they could have repaired or manufactured a replacement, they were upfront that it wouldn’t be the best long-term solution. Instead, they helped me track down a good replacement part and had it located within a few days. It’s clear they care more about doing the job right than making a quick sale. Highly recommended.

Great and fast service. Husband was stuck with a minor issue on his diesel truck, they fixed it right away, he was back on the road within an hour. Wonderful people.

One of the worst and most dishonest shops I’ve ever dealt with. They first quoted me $145 to fix my trailer door hinges, but when I showed up, they suddenly jumped the price to $648.70 — pure fraud and manipulation. Before I even paid, they intentionally shut my reefer off and told me I’m not allowed to turn it back on, trying to force me into paying whatever amount they demanded. That is straight-up extortion. On top of that, 4–5 mechanics surrounded me and acted aggressive, trying to intimidate me like I had no choice. Completely unprofessional and unsafe behavior. This place is not safe, not honest, and not worth trusting with even a simple repair. They scam, they intimidate, they tamper with your equipment, and they put your load at risk. Avoid this shop at all costs. These guys act like a threat — nothing is safe inside their shop.

Great experience with a Class A inspection. Another shop was giving us a song and dance about brake issues... And we were having zero issues with the brakes (in a 12k vehicle, you know when you're having brake trouble). Jack's cleared us right away and we were off and running. Will come back for suspension work.

***Great Service*** Due to the fact that several brand name RV dealers in the Rochester area, will not service older Class A rig 'chassis', we were referred to Jack's Repair. Brian (service mgr) was up front and honest with work estimates. We needed several smaller repairs and we needed our Auto Park and Powergear Jack system repaired. The owner was up front as well with repair expectations. I was able to leave the rig. They have large workshops and a huge lot (safe rural area). Very customer service oriented. Our rig is a 2003 Airstream Land Yacht with a P32 chassis. If you are in the Rochester, NY area I highly recommend this shop if you are in need of service. There is also a huge RV park down the street. We did not stay but the website looks very nice.